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• FAQ

  Documentation March 15th, 2019 @ 10:22 am
  

  Please could you provide me a user guide?

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• Sugar8 compatbility?

  Support July 23rd, 2018 @ 2:44 pm
  

  Ups the image is not correct. Attached the right one. Sorry.!

  SetupApp.jpeg

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• Sugar8 compatbility?

  Support July 23rd, 2018 @ 2:41 pm
  

  Thank you for your support.

  We have already installed the plugin. Now we are using the app but we cannot access to the Account and Contact modules in spite of it seems the permissions have been granted. Please could you help us?

  

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• Error during installation on sugar8

  Support July 16th, 2018 @ 9:48 am
  

  Could you provide me the hotfix, please?

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• Error during installation on sugar8

  Support July 13th, 2018 @ 8:12 am
  

  Hi,

  The error code 500 is due to the file SoapUpgradeUtils.php already doesnt' exist for SugarCRM versions 7+. Every new instance of SugarCRM 8 doesn't have this file. It seems the access point crm_url/soap.php is not valid for this version, it's only valid for versions 6.5 or SuiteCRM.

  Could you please give us another solution?

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• Error during installation on sugar8

  Support July 12th, 2018 @ 6:38 pm
  

  Please could you check the profile connection? We need to be sure that the plugin works fine with Sugar8 otherwise we'll have to get back the purchase. Please let us know ASAP

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• Error during installation on sugar8

  Support July 12th, 2018 @ 9:49 am
  

  We saved the profile with the CRM connection parameters. Please let us know as soon as possible. Thanks!

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• Error during installation on sugar8

  Support July 12th, 2018 @ 8:41 am
  

  We have installed the new patch and we see the same error message. Could you please help us again?

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• SugarChimp doesn't populate ProspectList with Contacts using manual synchronization

  Support December 5th, 2016 @ 12:33 pm
  

  Hello,

  It seems that those changed did the trick. Now is syncing correctly.

  Thank you for all Best regards,

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• SugarChimp doesn't populate ProspectList with Contacts using manual synchronization

  Support December 2nd, 2016 @ 11:28 am
  

  Hello again,

  In Mailchimp list, the label for the Email Address is shown as "Email"

  Thank you in advance, Regards,

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• SugarChimp doesn't populate ProspectList with Contacts using manual synchronization

  Support November 30th, 2016 @ 3:51 pm
  

  Hello,

  Sugar Scheduler is setup correctly and running as expected. In addition, Mailchimp List is populated with Contacts (8k+ Contactas subscribed).

  Mailchimp list also has the Webhook configured as expected.

  Thank you in advance, Regards,

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