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• Groups in MailChimp

  Support September 1st, 2016 @ 8:03 am
  

  Hi Jon,

  Sounds good, but can we make this earlier? I'm in the UK so 2pm central time is 8pm for me!

  Thanks,

  Daphne

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• Groups in MailChimp

  Support August 31st, 2016 @ 4:20 pm
  

  Three people are on the list. They all synced originally but I have only added one to a group on Sugar - perhaps this is the one not syncing?

  These are still my field mapping settings, they should be correct. https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarChimp3.jpg - the other three fields (First Name, last Name, Email) are mapping correctly, so I pressume I don't need to tell SugarChimp to map the groups beyond what I've done in the image?

  Just to confirm I've been unable to get the Group to sync at all - the lists are the only things syncing.

  I have just set up a re-queue in the Health Status and re-checked the call. This is the result

  https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarChimp6-2.jpg

  I have just performed

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• Groups in MailChimp

  Support August 31st, 2016 @ 3:46 pm
  

  Hi Jon,

  Of course - I could only see the one row https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarChimp5.jpg

  Daphne

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• Groups in MailChimp

  Support August 31st, 2016 @ 3:16 pm
  

  Hi Jon,

  All done with the 7.7.3.

  https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarChimp4.jpg

  How do the MailChimp calls work?

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• Groups in MailChimp

  Support August 26th, 2016 @ 1:25 pm
  

  Hi,

  Everything is zero'd out

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• Groups in MailChimp

  Support August 26th, 2016 @ 1:19 pm
  

  Hi Jon,

  Thank you, I've added a multi-select field. When setting up the mapping, I am having trouble on the Queue a Re-Sync page. I am selecting Sugar to Mailchimp but the Groups are not updating. Does the resync queue rely on a scheduler? I am using a test site for Sugar and needed to create a manual Test Scheduler for the original resync (which worked successfully in adding contacts from a target list to a mailchimp list). I'm wondering if I need to set up a test scheduler for this, or if the resync queue should be working.

  https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarChimp3.jpg
  https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarChimp2.jpg
  https://www.arkksolutions.com/wp-content/uploads/2016/08/GroupSugarCHimp1.jpg

  Thank you,

  Daphne

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• Groups in MailChimp

  Support August 25th, 2016 @ 10:43 am
  

  Hi Jon,

  Thank you for your help with this. Just to confirm, if I get the dropdown options added to Sugar (I presume this will need to be done at a development level for Sugar?), is it possible for a contact to join more than one Group? If I have a contact who is using say version B of a product and is from the UK, can I use field mapping and the drop downs to add them to both the version B and UK groups?

  Thank you,

  Daphne

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• Syncing set to run every 5 mins, never runs

  Support August 25th, 2016 @ 10:12 am
  

  Hi SugarChimp,

  Thank you for referring me to the Schedulers. It turns out the problem was caused by using a Test Scheduler page where schedules need to be run manually. This is now pushing information through to Mailchimp so I know the connector is working. I will refer back to this answer if we are still having problems after Sugar is live.

  Thank you for your prompt response,

  Daphne

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