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• Error during installing

  Support November 28th, 2015 @ 2:27 am
  

  Hi, I uninstalled SugarChimp, ran the script to fix the permissions and then reinstall again SugarChimp Basic, but nothing change. However, creating a new Target List, I can see the SugarChimp window, to choose "MailChimp" List and "Create new MailChimp subscribers as...:". When I create a new list in MailChimp I can see it immediately after of have been created in the Target List area. But when I go to Admin->SugarChimp window, and click on each link, always appears the same: "There is no action by that name". Sorry, but I don't know what is wrong

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• Error during installing

  Support November 26th, 2015 @ 7:32 pm
  

  When I try to install the Basic plan, it happens exactly the same that when I tried to install the Starter plan (please, read above).

  After uninstall Starter and Install Basic, error apears

  I went to Admin > Connector > Enabel Connectors, and this error appears: Fatal error: Class 'ext_rest_sugarchimp' not found in: /include/connectors/sources/SourceFactory.php on line 64

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• Error during installing

  Support November 26th, 2015 @ 6:46 pm
  

  i'm sorry, I forgot to explain the context of the test I did in suitecrm: I chose a mass email campaign, I scheduled email, and send email. When suitecrm brings me to the Status View screen, the message warning appears.

  But yes, I will install the Basic instead Starter as you suggest

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• Error during installing

  Support November 26th, 2015 @ 6:20 pm
  

  Hi, Before to install the basic plan, I did some test and I get a warning message: "fail", it is the only word that the message say.

  These are the log records related with that warning:

  Tue Nov 24 17:18:30 2015 [121638][1][FATAL] Query Failed: SELECT pl.id as list_id FROM prospect_lists pl WHERE pl.deleted=0 AND pl.mailchimp_list_name_c = 'af05c48d1b': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'where clause' Tue Nov 24 18:10:27 2015 [51790][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id FROM prospect_lists pl WHERE pl.deleted=0 AND pl.mailchimp_list_name_c IS NOT NULL AND pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list' Tue Nov 24 18:13:06 2015 [60374][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id FROM prospect_lists pl WHERE pl.deleted=0 AND pl.mailchimp_list_name_c IS NOT NULL AND pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list' Tue Nov 24 18:22:36 2015 [90017][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id FROM prospect_lists pl WHERE pl.deleted=0 AND pl.mailchimp_list_name_c IS NOT NULL AND pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list' Tue Nov 24 18:23:05 2015 [91887][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id FROM prospect_lists pl WHERE pl.deleted=0 AND pl.mailchimp_list_name_c IS NOT NULL AND pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list' Thu Nov 26 11:17:47 2015 [129272][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id FROM prospect_lists pl WHERE pl.deleted=0 AND pl.mailchimp_list_name_c IS NOT NULL AND pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list' Thu Nov 26 11:20:27 2015 [7821][1][FATAL] Unable to place hover field link on metadata for module Contacts

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• Error during installing

  Support November 25th, 2015 @ 9:03 pm
  

  Hello, It’s me again.

  When install process is finished, SugarChimp Health Status page appears. In the Scheduler Status part, the link "view scheduler” gets error: “Error retrieving record. This record may be deleted or you may not be authorized to view it.”

  Then, I go manually to the Scheduler section and there is not nothing new.

  I wroth you an email yesterday with this information, with screen captures to show that I describe here.

  Thank you for your support

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• Error during installing

  Support November 24th, 2015 @ 7:35 pm
  

  Hello, Thanks for your quick response. According your questions, my comments: 1.- SugarChimp is in the top section. 2.- There is no records for today in the suitecrm.log, but I'll send you by email.

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