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Visualize and manage your "work in progress" by dragging and dropping your records. Add a Kanban view for any SugarCRM or SuiteCRM module. Great for sales pipelines, leads pipeline, account pipeline, support team boards, project management, and more.

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#2850 - Upgraded, now does not work

Closed Bug? created by ddalcero Verified Purchase 3 years ago

Hi, we have upgraded to the dec. 19th version, and we now receive this screen:

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An error has occurred:
There was an error processing your request, please try again at a later time.

Error on the logfile:

[Mon Feb 06 11:42:01.064390 2017] [:error] [pid 116663] [client 10.247.1.7:5356] PHP Fatal error: Uncaught Error: Call to undefined method Link2::getRelatedTableName() in /var/www/html/suite/modules/Kanban/Kanban.php:175\nStack trace:\n#0 /var/www/html/suite/modules/Kanban/Kanban.php(379): Kanban->getMarkByBean(Object(Opportunity))\n#1 /var/www/html/suite/modules/Kanban/Kanban.php(359): Kanban->processBean(Object(Opportunity))\n#2 /var/www/html/suite/modules/Kanban/views/view.kanban.php(61): Kanban->getColumnsWithItems()\n#3 /var/www/html/suite/modules/Kanban/views/view.kanban.php(179): KanbanViewKanban->getColumns()\n#4 /var/www/html/suite/include/MVC/View/SugarView.php(169): KanbanViewKanban->display()\n#5 /var/www/html/suite/include/MVC/Controller/SugarController.php(363): SugarView->process()\n#6 /var/www/html/suite/include/MVC/Controller/SugarController.php(310): SugarController->processView()\n#7 /var/www/html/suite/include/MVC/SugarApplication.php(105): SugarController->execute()\n#8 /var/www/html/suite/index.php(52): SugarApplication->execute()\n#9 {main}\n thrown in /var/www/html/suite/modules/Kanban/Kanban.php on line 175, referer: http://crm/index.php?module=Kanban&action=EditView&record=e70f96d2-20d0-5f37-1001-58988a25f0ca

thank you,
Diego

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi Diego,
    Please tell me what version of SuiteCRM/SugarCRM do you have?

    • ddalcero member avatar

      ddalcero Verified Purchase

      3 years ago

      Is SuiteCRM Version 7.8.1 - Sugar Version 6.5.24 (Build 509).

  2. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi Diego,
    We can't reproduce problem.
    Could you give us access to your system with admin priveleges?

    Do you need previous version of our module while we do not figure out what goes wrong in new version?

  3. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi Diego,
    If you are still on 7.8.1 please do the following steps to fix bug in 7.8.1:

    1. On your CRM server please find file (in CRM folder) /data/Link2/Link2.php
    2. Add into file these strings
      public function getRelatedTableName() {
      return BeanFactory::getBean($this->getRelatedModuleName())->table_name;
      }
    • ddalcero member avatar

      ddalcero Verified Purchase

      3 years ago

      Perfect, now is working.

      I suppose that this change is not upgrade safe. Do you know if this problem is being addressed in the next SuiteCRM version?

      thank you very much!
      Diego

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