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#3618 - pbx monitor with 2 central panasonic?

Closed General Question created by vindacochea Verified Purchase 4 years ago

Greetings, I have 2 panasonic exchanges in different network segments, linked to each other to communicate between 2 cities, when I installed the pbx monitor it was configured only with one of them, since I use only one sugarcrm. Can the pbx monitor be configured so that it can interact with the 2 PBXs?

  1. vindacochea member avatar

    vindacochea Verified Purchase

    4 years ago

    hi, any ideas about this?

  2. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    Hi, I'm sorry I did not reply earlier.

    By default, no. But we can customize our solution to support 2 PBXs.

    Questions: - Does every user has its own specific extenstion that is unique across both PBXs? - A user always works with one PBX, doesn't he?

    • vindacochea member avatar

      vindacochea Verified Purchase

      4 years ago

      Hello, thank you for your answer, regarding your questions: 1. An extension number can be found in both pbx, for example for the systems department the extension is 158, if you want to call this ext from pbx1 to pbx2 it is done with 72158 and in the opposite case it would be with 74158. 2. A user always works with a single pbx, it is correct.

    • Vedisoft member avatar

      Vedisoft Provider

      4 years ago

      Hi, 1. We don't show pop-up on internal calls (from one extension to another). It is how works and it will work for calls between 2 PBXs. Is it OK? 2. What is internal number. when you get call for 158 extension from external line (158 OR 72158)

    • vindacochea member avatar

      vindacochea Verified Purchase

      4 years ago

      Hello, it is ok not to show internal calls, as for point 2 the internal number is 158 (the prefix 72 or 74 is only used to call from one pbx to another)

  3. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    Hi, So it looks like we have to add support for two PBXs. And it does not complicate that these two PBXs connected to each-other. Estimation for this work is 1728EU (1872USD)

    • vindacochea member avatar

      vindacochea Verified Purchase

      4 years ago

      Hi, thanks, I'm going to ask for approval of the budget and then I confirm if the request is going to be made

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