Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.
#3077 - Error when loading and deploying existing template.
Getting an error when trying to load a new template or deploying existing template. Not seeing anything in the logs to help identify what the issue is.
tomasmosconi
5 years ago
Hello,
Can you please tell us your version of Sugar, the version of the module (you can find it from Administration > Module loader) as well as the browser you are using? This should help us to try and reproduce the issue and fix it.
Kind regards, Synolia Support
5 years ago
Hi,
We are using SugarCRM Enterprise version 7.7.2.0, SynoDashboard Templates version 20161024, and we have tried Safari, Chrome, and Firefox and get just a message that says "error" in all 3 browsers.
Thank you.
5 years ago
Hello,
Can you please upgrade to the latest version of the module : 20170223. The package is available from your profile. To upgrade, download the package and install it over the current one. Then do a quick repair and rebuild (Administration > Repair).
Please let us know if this fixes your issue.
Kind regards, Synolia Support
5 years ago
Hi,
We have updated to the latest version, but we still see the same error message when trying to load a new template.
Thank you.
5 years ago
Is there any update on this? We are not able to upload a new template.
5 years ago
Hello,
It seems that you change the theme of your Sugar, may disable these changes to check if that solve this issue?
Kind regards, Synolia Support
5 years ago
Hello
Do you have any update about this trouble?
Kind regards, Synolia Support