by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#3077 - Error when loading and deploying existing template.

Closed Bug? created by ckorson Verified Purchase 5 years ago

Screen Shot 2017-05-03 at 10.08.07 AM.png

Getting an error when trying to load a new template or deploying existing template. Not seeing anything in the logs to help identify what the issue is.

  1. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    Can you please tell us your version of Sugar, the version of the module (you can find it from Administration > Module loader) as well as the browser you are using? This should help us to try and reproduce the issue and fix it.

    Kind regards, Synolia Support

    • cbahan member avatar

      ckorson Verified Purchase

      5 years ago

      Hi,

      We are using SugarCRM Enterprise version 7.7.2.0, SynoDashboard Templates version 20161024, and we have tried Safari, Chrome, and Firefox and get just a message that says "error" in all 3 browsers.

      Thank you.

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Hello,

      Can you please upgrade to the latest version of the module : 20170223. The package is available from your profile. To upgrade, download the package and install it over the current one. Then do a quick repair and rebuild (Administration > Repair).

      Please let us know if this fixes your issue.

      Kind regards, Synolia Support

  2. cbahan member avatar

    ckorson Verified Purchase

    5 years ago

    Hi,

    We have updated to the latest version, but we still see the same error message when trying to load a new template.

    Thank you.

    • cbahan member avatar

      ckorson Verified Purchase

      5 years ago

      Is there any update on this? We are not able to upload a new template.

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Hello,

      It seems that you change the theme of your Sugar, may disable these changes to check if that solve this issue?

      Kind regards, Synolia Support

    • synolia member avatar

      synolia Provider Affiliate

      4 years ago

      Hello

      Do you have any update about this trouble?

      Kind regards, Synolia Support

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