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Display Namerebeccaholloway
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Member SinceJune 3rd, 2015
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Last SeenMay 22nd, 2017
rebeccaholloway does not have any add-ons for sale.
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Support March 17th, 2016 @ 9:26 pm
Thanks Chad! You have one of the greatest support out there!
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Support March 17th, 2016 @ 8:49 pm
Hi Chad
We have tight security around what is publicly available and our Sugar instance is closed to public access.
Install went fine with both SugarChimp and MailChimp connectivity. Under admin panel it says this hook must be publicly available: https://gr-sugar-41.lightspeed.com/index.php?module=SugarChimp&entryPoint=SugarChimpWebhook
This hook is used by SugarOutfitters or MailChimp? How can we get list of IPs that we can white list here? For MailChimp API I found that https://*.api.mailchimp.com for outbound connections should be allowed but I'm more concerned about the inbound ones as we have strict firewall here.
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Support March 17th, 2016 @ 7:58 pm
Thank you Chad!!
There is one more thing you can help us with - do you have by any chance list of IP addresses that we need to whitelist for MailChimp to be able to communicate to our new Sugar instance?
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Support October 14th, 2015 @ 10:37 am
Thanks to prompt and effective support from FibreCRM team we resolved the issue - we had wrong file permissions on our install. Thanks for keeping our business rolling!
This issue can be closed now. Thank you.
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Support October 13th, 2015 @ 1:14 pm
Thank you!
We have a lot of sensitive data in our system. Will it be possible for you to use app like TeamViewer and logon to a workstation where we will enable you SSH (+sftp) and browser admin access to our Sugar install?
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Support October 13th, 2015 @ 9:20 am
It's ok for us to put debug mode to "normal" as long as you think given errors are considered normal. We posted this output in an effort to resolve problem with Quick2List that we're experiencing - which we referenced with a link at the top. You can close this issue.
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Support October 13th, 2015 @ 6:45 am
One more note on older Target List we tested. When we perform "Check Query" the number of returned records is the same as when we take same query and execute in MySQL Workbench - where we can see that it actually return newly added 8 leads. It just doesn't add them to the Leads list.
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Support October 13th, 2015 @ 6:34 am
We tested older list and it stopped too. We had 9152 leads in it and hasn't changed after adding 8 new leads.
We pressed "Run Query" once and we also waited for cron "hour mark" to perform query. We could see under Scheduler -> Quick2List Processing two different statuses "running" and "queued" transitioning into "done". All "Quick2List Processing" have status "done".
We can also see "Quick2List Prospesct List Entry" and "Quick2List - Missed Queries" with Job Status "done"...
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Support October 12th, 2015 @ 9:53 pm
This is ID of existing target list from
View Commentprospect_lists
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Support October 12th, 2015 @ 9:39 pm
We use Debian 6.0.10 Squeeze, PHP 5.3.3-7. Scheduler is running - yes there are entries made regularly. Yes we did repair and rebuild. Yes it was working last week, we just noticed that it doesn't work when creating new target list.
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Support October 12th, 2015 @ 8:17 pm
I am pasting here part of the logs.
Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:02 2015 [22651][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:02 2015 [22651][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] Formatting correction: SchedulersJobs->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] Formatting correction: SchedulersJobs->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] Formatting correction: SchedulersJobs->execute_time had formatting automatically corrected. This will be removed in the future, please upgrade your external code Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:02 2015 [22651][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:02 2015 [22651][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:02 2015 [22651][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:02 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:02 2015 [22637][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:02 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:02 2015 [22637][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:02 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680422: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:03 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:03 2015 [22637][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:03 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:03 2015 [22637][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:03 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:03 2015 [22637][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:03 2015 [22637][1][FATAL] SugarChimp:debug:1444680423: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:03 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated Mon Oct 12 16:07:03 2015 [22637][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php Mon Oct 12 16:07:04 2015 [22637][1][FATAL] SugarChimp:debug:1444680424: SugarChimp_LogicHook List After Add Person bd04b34e-305a-3c5a-edff-560927774a38 Mon Oct 12 16:07:04 2015 [22637][1][FATAL] SugarChimp:debug:1444680424: SugarChimp_Helper::queue_jobs queueing UpdateMailchimpSubscriber for 866d5c6f6f Mon Oct 12 16:07:04 2015 [22637][1][FATAL] SugarChimp:debug:1444680424: Instantiate SugarChimp_Job Driver SugarChimp_Job_UpdateMailchimpSubscriber Mon Oct 12 16:07:04 2015 [22637][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
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