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• Email field in Sugar settings is not editable, and sadly, incorrect

  Support April 5th, 2018 @ 2:30 pm
  

  A report of failure and success, and one more question.

  At the risk of looking like I'm stupid, I'll say that I followed the instructions for TextMiner, it saw my correct address, is enabled in "Manage Add-Ons" in Office365 Outlook online, When I try to run it, I get this error: "Add-in Error: Something went wrong ..." So I click on the "RETRY" button, and then "Add-in Error: This add-in may not load properly, but you can still try to start it." and then I click on the "START" button and then the "TextMiner" right-side area is completely blank.

  Gloryoski, I was about to say that this behavior happens in both Chrome and Firefox, but it actually works in Firefox.

  Is there a way to tell TextMiner to batch-process my email and give me all of the guesses at once?

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• Email field in Sugar settings is not editable, and sadly, incorrect

  Support April 5th, 2018 @ 2:09 pm
  

  Man, I've got to become a better Googler. I'll try that. Thanks for your support.

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• Email field in Sugar settings is not editable, and sadly, incorrect

  Support April 5th, 2018 @ 1:50 pm
  

  Terrific. That part works now. I also successfully saved the licence key.

  When I go to "Signatures," it returns this error: "Unable to get CRM items. Please test CRM connection on the Settings tab." User error is possible here, as I was expecting that the extraction would be to an Outlook contact, but these seems like its trying to engage with the SugarCRM. Is there a way to run the signature extraction tool and create a new Outlook contact, or was that just a beautiful dream?

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