Member SinceDecember 2nd, 2015
Last SeenSeptember 9th, 2021
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Support December 30th, 2019 @ 10:04 pm
Sugar Support cloned the career vision instance and disabled the Sugar Chimp and Ball API schedulers, and the search index problem was not reproduced. So the thought is now that schedulers may be interfering with the indexing.View Comment
Support December 10th, 2019 @ 9:31 pm
Where should I send the LogView Comment
Support December 10th, 2019 @ 7:59 pm
Yes the change was reflected in Sugar and the webhooks match. Activities are coming thru on my dashboard when I create them via a Sugar Dashlet they just don't appear in the Mailchimp Activities tab on the contacts page or when I click the Mailthimp Activities on the Admin pageView Comment
Support September 17th, 2019 @ 9:06 pm
Thanks Heidi, that took care of the problemView Comment
Support September 10th, 2019 @ 9:06 pm
I actually closed my sugar instance, cleared my cache and no longer see the problem. If I encounter it again I will try your procedure. Thanks for the quick responseView Comment
Support May 7th, 2019 @ 9:56 pm
The steps are correct. I am able to reproduce this on a regular basis. I am happy to walk thru this with you. We do this to maintain the history. The problem is in the definition of Cleaned and Unsubscribed. When I'm looking at my MailChimp subscribers and I see an address marked "cleaned" then that indicates the client email address is invalid. When I see an address marked "unsubscribed" then that means the client no longer wishes to receive my correspondence at the old email address not that the email is bad. Can you explain why if an email address on the Sugar side is marked "invalid" or "unsubscribed" why SugarChimp then sends anything to MailChimp as MailChimp has already sent the message to sugar to mark the email address "invalid" or "unsubscribed". Originally wasn't the only time a request was sent to MailChimp was if an admin action occurred on the sugar side to unsubscribe or invalidate and email address. I seem to recall earlier that was the case.View Comment
Support May 7th, 2019 @ 5:27 pm
This still presents a problem because the email address is not in the correct state on Mailchimp. I am now able to resubscribe an invalid email address to my target list by resubscribing the subscriber on the Mailchimp side.View Comment
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