-
Display Nameksharma
-
Member SinceApril 19, 2018
-
Last SeenSeptember 19, 2019
ksharma does not have any add-ons for sale.
-
Support June 27, 2019 @ 03:20 pm
Hi Heidi,
As it turned out, the latest version of SugarChimp wasn't compatible after all with our version 7.9. After installing SugarChimp v9 yesterday afternoon, it crashed our system last night and we had to scramble for hours to come back online. The dev team has tracked the fatal error to SugarChimp connector. Soon as they disabled it, the system was back online.
We are not very happy about this.
Anyway, I am sharing some error messages below from the log. Need your help in figuring out where things went wrong and how we can prevent it from happening again. Of course, we will need to test it thoroughly before I install it again in prod.
Can jump on a call if needed. Please let me know.
Kapil
Thu Jun 27 14:14:12 2019 [30646][1][FATAL] SugarOutfitters_API::call(): Unable to validate license. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v2/key/validate and make sure that SSL certs are up to date on the server. Thu Jun 27 14:14:12 2019 [30646][1][FATAL] SugarChimpOutfittersLicense::doValidate() failed: Array ( [success] => [result] => SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v2/key/validate and make sure that SSL certs are up to date on the server. )
Thu Jun 27 14:14:12 2019 [30646][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: manual validation response: Array ( [success] => [result] => SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v2/key/validate and make sure that SSL certs are up to date on the server. )
Thu Jun 27 14:14:12 2019 [30646][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: last response: Array ( [last_ran] => 1561644852 [last_result] => Array ( [success] => [result] => SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v2/key/validate and make sure that SSL certs are up to date on the server. )
)
Thu Jun 27 14:14:12 2019 [30646][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: no public key was provided in the last response. we still have invalid public key. Thu Jun 27 14:14:12 2019 [30646][1][FATAL] SugarChimpOutfittersLicense::get_current_plan: no public key was provided in the last response. trying to validate manually...
View Comment
-
-
Support June 26, 2019 @ 03:25 pm
I scheduled the meeting on Calendly about an hour ago but still haven't received a confirmation and dial-in instructions.
View Comment
-
Support June 26, 2019 @ 02:20 pm
The existing settings were already in line with your instructions but I re-did them anyway. After the sync ran, it brought over another lone lead from MailChimp so now we have a total of 2 in Sugar out of 266 in MailChimp. Think it would be best to schedule a call to look into this together.
View Comment
-
Support June 25, 2019 @ 05:35 pm
Hi Heidi, that's correct. I am needing MailChimp contacts to sync to Sugar although I do need the sync to work both way at the end of the day. I just checked and 100% of the contacts were already there in MailChimp prior to me setting up the sync.
View Comment
-
Support September 10, 2018 @ 04:56 pm
I have already scheduled for 11pm tonight so no worries. Thanks.
View Comment
-
Support September 10, 2018 @ 03:44 pm
Thanks for getting back, Jon. I looked at the meeting scheduler and the earliest time I could find was Wednesday. Do you not have anything today/tomorrow? The issue is somewhat urgent and I want to resolve this asap. Please let me know.
View Comment
-
ksharma has not rated any add-ons.
-
7.11.1.0
ksharma has not created any Wanted Add-ons.