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Display Namejconstable
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Member SinceSeptember 19, 2018
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Last SeenMarch 25, 2022
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Support May 15, 2019 @ 07:14 pm
Hi Heidi - now my sync list has completely disappeared. I don't know what I happened. It was not deleted so not sure how it's just now missing. We need this fixed asap. Can you take a look?
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Support May 15, 2019 @ 04:09 pm
Hello - it doesn't look like the sync is working properly. I have not deleted anything. I can see leads in sugar and mailchimp that have different lead statuses which is how our email campaigns are set up so that's a big problem for us. This isn't something we can figure out over text. I need someone to set up a call with me and go through the configuration to make sure it's set up right.
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Support January 15, 2019 @ 06:26 pm
Hi Heidi,
It looks like a re-sync was all it took. I just couldn't remember where or how to do that until you mentioned the "health status" page and I found it there so thank you for your help!
Thanks.
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Support January 15, 2019 @ 06:01 pm
Hi Heidi,
Yes they have worked before but it's not working anymore. One of the fields I map is assigned user and product type. For some reason some are not syncing and are blank in those areas. I've queued up a re-sync to see if that does the trick but if not, i'm not sure what else to do.
Thanks.
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Support November 06, 2018 @ 10:18 pm
Hi Jon,
I just got an email from my developers that we are still working out a final solution to this problem. I also got an email notification from your team that our "free trial" expires in 3 days and my card will be charged. I want to make sure that doesn't happen since this issue is not fixed yet I don't want to be paying for this.
Thanks,
Kiara
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Support October 24, 2018 @ 06:57 pm
yes this is still going on. Because of the lead creation issue in Sugar and it not capturing email address, no there are no records going to mailchimp. The record isn't going to sync up with mailchimp if there is no email address. You need an email address to do email marketing and your plug in is wiping it out for some reason so this system is pointless at this point. This needs to be fixed asap. This has been going on for weeks. I don't understand what's taking so long.
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Support October 20, 2018 @ 06:51 pm
Hello there,
This email is in response to Case#2080: Emails no longer showing up in Sugar after Install
We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:
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Jon Sheppard, Oct 16, 16:11 COT
Hello again,
I just wanted to update this forum by letting you know that we've looked over their logic hook and found somethings that might help get the email address saved on the record. I've sent them over to Angel already, but here is what we've said:
So looking through your custom logic hook we want to check a few things:
- Are you getting a value for $email1 on line 27?
- You might need to update the query on line 29 to be a 'LIKE' check on ea.email_address to make sure there are no caps...or check the all caps version. Doubt this is affecting us here, just something we noted.
If you are not getting a value in the email1 field, then can you try to update the logic on the bean->email1 piece. We've had to add the 'use_cache'=>false on the getBean function so that it grabs the latest update to the bean, not a cached value from prior to the save. It seems like an obvious flaw, but something we've worked around. Here is what it looks like:
// use temp bean trick to always get the new email address value // without this, bean would have the old value (empty or un-updated) $temp_bean = BeanFactory::getBean($bean->module_dir,$bean->id,array(‘use_cache’=>false)); $bean->email1 = (isset($temp_bean->email1)) ? $temp_bean->email1 : false;
Look over that and let me know what you come up with. Hopefully its as simple as that temp_bean trick.
Thanks,
Jon
Let me know how I can help.
Thanks, Jon Fanatical Labs Support
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Support October 16, 2018 @ 05:54 pm
Do you have an ETA on when we will have this fixed? Not having emails on any lead that comes through is a pretty big problem for us and this has been happening for over 2 weeks now. Any more info you have on this would be appreciated. Thanks!
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Support October 12, 2018 @ 06:53 pm
Hello there,
This email is in response to Case#2080: Emails no longer showing up in Sugar after Install
We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:
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Jon Sheppard, Oct 8, 13:05 COT
Hello Kiara,
Your Sugar developers can setup a call with us to look at the issue together. I will be sure to have the appropriate team members on the call for us to speak with them:
We are at a conference this week and do not have any call availability, so it would have to be early next week. If they would like to email directly, you can have them reach out to support@sugarchimp.com and I will give them some further troubleshooting steps we can check to see what is going on, as well as steps to resolve the current data issues you are facing.
Also, I am going to extend your trial out another couple weeks to ensure you are not charged while we are facing issues such as this. We will get it working and your data secure before anything converts to a paid subscription.
Thank you for your patience as we work through this with your Sugar developers.
Kind Regards,
Jon
Let me know how I can help.
Thanks, Jon Fanatical Labs Support
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Support October 08, 2018 @ 03:50 pm
Hi Jon - we updated the workflow and this did not work. Can you please send me a direct contact that my developers can work with to solve this issue.
Thanks!
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Support October 07, 2018 @ 07:51 pm
Hello there,
This email is in response to Case#2044: Automation Campaign
We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:
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Jon Sheppard, Oct 3, 14:33 COT
Hello Kiara,
I'm happy to take a look at it with you. We are at a conference next week so we do not have any call availability. You can add us to your MailChimp Account from within MailChimp by going to the Account Page. Then Settings > Users. On the right side there is a button to ‘Invite a User’. Click that, and add support@sugarchimp.com as a Manager or Admin user.
It would also be helpful to see your batch calls that update MailChimp from Sugar. We have a hidden page that shows these batches. Can you go to your Admin > Health Status page, and change your url from "/health-status" to "/adminbatches". From there, show those batches and download any of them that show errors. Send them over in an email to support@sugarchimp.com.
I will take a look at those to see if we can figure out the issue from there.
Thanks,
Jon
Let me know how I can help.
Thanks, Jon Fanatical Labs Support
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Support October 05, 2018 @ 07:21 pm
Yes we have an automated SMS campaign that goes out upon immediate creation.
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Support September 20, 2018 @ 04:38 pm
thank you. I scheduled a call. will speak with you then.
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