Right well the problem is that cases are In Progress for different reasons. So a filter is only helpful to identify the status but not why it changed to that status. I need a way to separate if a case is new or if a cases is being worked on as we used the same status for both situations. I am the dev here and I need to know how this interacts with the view so I can then edit that view so specific records are highlighted for them. Or do you think this type of advanced customization is not possible with this plugin?