Member SinceDecember 8th, 2015
Last SeenMay 24th, 2019
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Support July 24th, 2017 @ 10:09 am
Great support. Layouts are back again in Studio, installation/upgrade worked like a charm.
From my point of view, we can close this ticket now. Thank you.View Comment
Support July 21st, 2017 @ 2:00 pm
as I really like your Security Suite, I am pleased to help you finding the problem.
We will check the permissions, just in case...
Nevertheless I will send you all relevant log files by email as requested.
Have a nice weekend
Support July 21st, 2017 @ 8:18 am
I just tried to install the updated 7.9.2 release of the security suite on a cloned instance of our productive system.
Installation ends with a white screen after accepting license dialogue. I can see (for half a second) that the installation routine is doing something with the database tables... and then - bang. Nothing, CRM is dead. Just a white screen with a 500 Internal Server Error in the background (reported by Firebug).
I cleaned all log files before starting the installation, therefore only the entries concerning the upgrade are logged.
As this might effect other users, too, we should investigate that a bit further.
I saved the logs php_error.log and suitecrm.log and need your support. What do you suggest?
Thank you in advance.
Support July 18th, 2017 @ 11:54 am
the new version reports compatibility issues and refuses to install.
Our SuiteCRM is Version 7.9.2 / Sugar Version 6.5.24 (Build 509)
Is there a way to make SuiteCRM and the Security Suite compatible?
Kind regards, IngoView Comment
Support July 18th, 2017 @ 6:46 am
Great. Thank you. I will start a friendly-user test on a development clone later today. Of course you will receive some feedback.View Comment
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