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Multi-User: CRM-Module stops installation at 5%. Simply hangs.

Support April 19, 2020 @ 06:40 pm

Hi Max,

some news that might be interesting for you: I have set up a new instance of SuiteCRM 7.11.13 from the scratch. The GMAddon that can be downloaded from the Outfitters Store seems to be very different from the one that is deployed on the SuiteCRM store. Here: Version 2.2.1, released 2018/05/17. In the SuiteCRM store there is an older version 1.94 downloadable, released 2015/07/15.

The version 1.94 installs seamlessly, whereas the 2.2.1 hangs when installed on SuiteCRM 7.11.13. I tested this behavior on two servers, on a clone of our productive instance and multiple times with different Apache/PHP configurations on a local server. Progress bar stops either at 5% or at 88% (when installing beans). 2.2.1 throws many error of memory limit exceeded (although I set this to 2GB!) and end up with making the CRM unusable by creating an error 500.

Same server, different behavior depending on the version. So it is not a question of permissions. Something in the newer version 2.2.1 prevents your server component from being installed on SuiteCRM 7.11.13.

I am not sure whether I should mix up versions from different stores and using an older version from the Suite-store.

Any ideas?

Kind regards, Ingo

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Multi-User: CRM-Module stops installation at 5%. Simply hangs.

Support April 16, 2020 @ 06:04 pm

Hi Max,

thank you for your quick reply. I managed to analyze the install php code. But to make things easier: Could you please tell me what the installer does after the progress bar switched to 5 %? This will help me to find the installation part that is failing ( I do not want to insert lots of echo-commands :-) )

Or is the installation progress logged somewhere?

Thank you.

Kind regards

Ingo

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Layouts are gone

Support July 24, 2017 @ 10:09 am

Great support. Layouts are back again in Studio, installation/upgrade worked like a charm.

From my point of view, we can close this ticket now. Thank you.

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Layouts are gone

Support July 21, 2017 @ 02:00 pm

Dear Jason,

as I really like your Security Suite, I am pleased to help you finding the problem.

We will check the permissions, just in case...

Nevertheless I will send you all relevant log files by email as requested.

Have a nice weekend

ingo

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Layouts are gone

Support July 21, 2017 @ 08:18 am

Dear Jason,

I just tried to install the updated 7.9.2 release of the security suite on a cloned instance of our productive system.

Installation ends with a white screen after accepting license dialogue. I can see (for half a second) that the installation routine is doing something with the database tables... and then - bang. Nothing, CRM is dead. Just a white screen with a 500 Internal Server Error in the background (reported by Firebug).

I cleaned all log files before starting the installation, therefore only the entries concerning the upgrade are logged.

As this might effect other users, too, we should investigate that a bit further.

I saved the logs php_error.log and suitecrm.log and need your support. What do you suggest?

Thank you in advance.

Ingo

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Layouts are gone

Support July 18, 2017 @ 11:54 am

Dear Jason,

the new version reports compatibility issues and refuses to install.

Our SuiteCRM is Version 7.9.2 / Sugar Version 6.5.24 (Build 509)

Is there a way to make SuiteCRM and the Security Suite compatible?

Kind regards, Ingo

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Layouts are gone

Support July 18, 2017 @ 06:46 am

Great. Thank you. I will start a friendly-user test on a development clone later today. Of course you will receive some feedback.

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