by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#2030 - Some users dashboards can't be loaded

Closed Bug? created by jim58 6 years ago

Hi Synolia,

We have successfully set up dashboards for some users via a 'Dashboard User'. We have now made changes to the template dashboard user and would like to reload the dashboard, but we always receive a pop-up window stating 'error'. We receive the same error for all users who we deployed this dashboard initially to, other users with their own dashboards can be loaded without issues. So it seems to be an issue with the initial dashboard template we set up and deployed, but we can't figure out what it is.

When I let the F12 console running when loading the dashboard users dashboard, I receive following error message:

jquery.min.js:4 POST https://instance.sugaropencloud.eu/rest/v10/SYNO_DashboardTemplates/buildDash…d2-1b27-0767-b92f-56f1280a8cff&userId=5e4f4222-a9c0-0fa5-9484-56d01f2e902f 500 (Internal Server Error) send @ jquery.min.js:4 f.extend.ajax @ jquery.min.js:4 _.extend.execute @ sugarapi.js:269 SugarApi.call @ sugarapi.js:704 (anonymous function) @ components_3bf14ed….js:600 SUGAR.jssource.layouts.base.drawer.controller._afterCloseActions @ components_2f4fdde….js:1735 (anonymous function) @ components_2f4fdde….js:1715 (anonymous function) @ components_2f4fdde….js:1730 (anonymous function) @ components_2f4fdde….js:1739 e @ jquery.min.js:3 f.event.dispatch @ jquery.min.js:3 h.handle.i @ jquery.min.js:3

And when clicking on the POST URL, the message is as follows: "{"error":"need_login","error_message":"No valid authentication for user."}"

Any ideas what the issue might be? We tried loading dashboards from regular and admin users but still same issue.

Thank you very much for your help.

Regards, Jim

  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    What SugarCRM version are you using, and is it hosted by SugarOpenCloud (on-demand)?

    Best regards, Synolia Support

  2. jim58 member avatar

    jim58

    6 years ago

    Hi Synolia,

    Sugar Version is: 7.6.2.1 Hosted on-demand.

    Thanks!

  3. jim58 member avatar

    jim58

    6 years ago

    Hi Synolia,

    Do you have an update for us on this issue?

    Thanks!

  4. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    We are unable to reproduce your problem on an on-site instance of SugarCRM. Unfortunatelly it is not possible for us to test a n on-demand instance.and the URL that is used in the call : https://instance.sugaropencloud.eu seems a bit generic.

    You will probably have to contact Sugar about this error.

    Best regards, Synolia Support

  5. jim58 member avatar

    jim58

    6 years ago

    Hi Synolia,

    Thank you for your response.

    Is it possible to set up a screenshare so we can show you the error live? You can contact me via jaggedmelons@gmail.com

    Thanks!

    Regards, Jim

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