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• Syncing multiple target lists - Unsubscribes and Hard Bounces

  Support February 5th, 2015 @ 5:47 pm
  

  Hi - Yes the new package is working as required.

  Many thanks for all your help on this,

  Geert

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• Syncing multiple target lists - Unsubscribes and Hard Bounces

  Support January 23rd, 2015 @ 5:59 pm
  

  Great, glad to hear that it is a possible scenario. Thanks you for the quick response, I'll wait to hear from you then regarding the new package.

  Regards,
  Geert

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• Syncing multiple target lists - Unsubscribes and Hard Bounces

  Support January 23rd, 2015 @ 3:56 pm
  

  Hi,

  Thank you for the clarification. We would like to have Global Opt Out turned off and regardless of on how many lists the Contact/Target/Lead is, we would like the optout flag for the email address to stay active (Not Opted Out) in SugarCRM when the person unsubscribes from one of the synced list in Mailchimp.

  We do however want the invalid flag to be set as "invalid" in SugarCRM when there is a Hard bounce on one of the synced lists in Mailchimp.

  I hope this all makes sense but do let me know if you need any other information.

  Please let me know how to configure this.

  Many thanks,
  Geert

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• Syncing multiple target lists - Unsubscribes and Hard Bounces

  Support January 23rd, 2015 @ 2:54 pm
  

  Hi,

  We have tried to disable Global Opt Out by running the query on our database that you mentioned before:

  UPDATE config SET value=0 WHERE category='sugarchimp' AND name='globaloptout';

  We have made this change to the database but the email addresses are still being marked as "Opted Out" in SugarCRM after a person unsubscribes from a synced list in Mailchimp. Can you please advise on what else needs to be configured before Global Opt Outs is completely disabled?

  As mentioned before, we would like the email address to stay active in SugarCRM when a person unsubscribes from a synced list in Mailchimp.

  Please let me know if you have any questions.

  Thanks,
  Geert

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• Syncing multiple target lists - Unsubscribes and Hard Bounces

  Support January 20th, 2015 @ 12:15 pm
  

  Hi,

  Thank you very much for the quick and detailed response. We'll try to implement your proposed solution.

  Regards,
  Geert

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• Syncing multiple target lists - Unsubscribes and Hard Bounces

  Support January 15th, 2015 @ 4:39 pm
  

  Hi,

  Thank you for the quick reply and the information on how to disable Global Opt Outs. Just one more question about when Global Opt Outs is disabled and a Lead (or Contact) is on two synced SugarCRM target lists:

  I understand that when that Lead unsubscribes from a campaign, it will be removed from the target list the campaign was derived from but will remain on the other target list. However, that Lead’s email address will remain active (not opted out) on both target lists am I correct?

  Would it be possible to have that email address marked as “opted out” on one target list and “active” on the other when an unsubscribe occurs? For instance when there are different types of communications to unsubscribe from (newsletters, press releases, event invites etc).

  Hope that makes sense.

  Thanks,
  Geert

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