After purchase, BrainSell will contact you to schedule your guided installation.
BrainSell's Drift-SugarCRM integration turns your Drift conversations into Leads in SugarCRM, capturing the person's contact information, and adding the full conversation text as a related Note record. Additionally, any Drift conversations that take place after the Lead in SugarCRM has been converted will be captured as a Note record on the Contact.
The SugarCRM administrator selects whether to map to Leads and Contacts, or just Contacts, and chooses the sync direction.
The SugarCRM record will show the sync status in the Drift section of the record: