Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.
#3275 - PHP Fatal Error on Installation
Hi Folks,
We're attempting to upgrade / re-install SynoDashboardTemplates Version: 20170424 in a Sugar 7.8.2 that's hosted in the Sugar OnDemand environment.
Here's what happened:
- during the installation browser went blank (contents area went white)
- ran QRR, but was then unable to access the instance
- diagnostics show the following error
PHP Fatal error: require_once(): Failed opening required 'modules/SYNO_DashboardTemplates/SYNO_DashboardTemplates.php' (include_path='/mnt/sugar/7.8.2.1/ent:/mnt/sugar/7.8.2.1/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/7.8.2.1/ent/include/utils/autoloader.php on line 391, referer: https://prod.ms.sugarcrm.com/ui/app-instances/55bbe5ce36f40c97310014ef/error-log
Any idea what's happening?
tomasmosconi
4 years ago
Hello,
From what we understand, as there have been other similar issues, the problem comes from the Sugar upgrades that modify the behavior of the uninstaller of third party modules. To fix this, after the uninstall failure, you will have to remove (manually) all the files left over by the uninstall process.
Most of the files present in your list are linked directly to base modules. Exemple:
/Path/To/Sugar/modules/SYNO_DashboardTemplateFilters /Path/To/Sugar/modules/SYNO_DashboardTemplateHistory /Path/To/Sugar/modules/SYNO_DashboardTemplateLines /Path/To/Sugar/modules/SYNO_DashboardTemplates
and the others, in the "custom" folder are defined in the manifest file (that you can find in the zip package).
To understand exactly what happened in your case we would need quite a bit of info: 1. Your initial version of Sugar (from when Dashboard Templates was installed) 2. Your initial version of Dashboard Templates 3. The history of SugarCRM and Dashboard Templates upgrades in order 4. How these upgrades were implemented
I'm sorry that in your case the uninstall failed and we would like to find the reason why and how this happened.
Kind regards, Synolia Support
4 years ago
Hi Folks,
Please see answers to your questions below:
SUGAR_SYNODASHBOARDTEMPLATES_7.8_20170424
we followed the same process for this Dashboard Template upgrade
Note: - we're working in the Sugar OnDemand Environment so any manual deletion will need to be performed by Sugar Support - please provide detailed instructions
4 years ago
Hello,
To completely remove the old version of the module you will have to contact the Sugar Support and ask them to remove all files linked to the SynoDashboardTemplates module. The majority of the files can be found in the manifest of the package, but there are some that are generated by Sugar for the custom modules. These files can be found in the "/modules" and "/custom" folders.
Unfortunately i cannot provide an exhaustive list as it changes from one instance to the other.
If you have any questions, i will be glad to help.
Kind regards, Synolia Support