#3275 - PHP Fatal Error on Installation
We're attempting to upgrade / re-install SynoDashboardTemplates Version: 20170424 in a Sugar 7.8.2 that's hosted in the Sugar OnDemand environment.
Here's what happened:
- during the installation browser went blank (contents area went white)
- ran QRR, but was then unable to access the instance
- diagnostics show the following error
PHP Fatal error: require_once(): Failed opening required 'modules/SYNO_DashboardTemplates/SYNO_DashboardTemplates.php' (include_path='/mnt/sugar/126.96.36.199/ent:/mnt/sugar/188.8.131.52/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/184.108.40.206/ent/include/utils/autoloader.php on line 391, referer: https://prod.ms.sugarcrm.com/ui/app-instances/55bbe5ce36f40c97310014ef/error-log
Any idea what's happening?