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• Unsubscribes in Mailchimp render the emails invalid in SugarCRM

  Support December 7th, 2020 @ 12:49 pm
  

  Also Could you please help to clarify how does the system behave if the unsubscribes happen in Mailchimp by the admin and not by the campaign mail sent?

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• Unsubscribes in Mailchimp render the emails invalid in SugarCRM

  Support December 7th, 2020 @ 12:42 pm
  

  Hi Heidi,

  I have sent the logs again to fanatical labs email. Please note, we mostly unsubscribe the contacts in Mailchimp directly by admin.

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• Unsubscribes in Mailchimp render the emails invalid in SugarCRM

  Support December 2nd, 2020 @ 9:33 am
  

  Hi Heidi,

  Thank you for the clarification.

  I tested by unsubscribing a contact in Mailchimp as an admin. The contact was part of two lists. I unsubscribed from one list, the sync automatically removed the contact from that list. But when I unsubscribed from the other list, the contact wasn't removed from the corresponding list. I understand that GlobalOptout setting of 2 will not update the email address hence the email won't be opted out in the CRM but I was expecting the contact to be removed from the target list.

  I have sent the log files to the fanaticlabs email.

  Currently, We only provide one option to the contacts to unsubscribe and don't really have communication preferences set-up. Most of the times the contacts opt-out of promotional/marketing communication but would like to get product updates. Similarly, the contact which has the email turned invalid had unsubscribed from our marketing communication but was very much in touch through email with our Sales and Support. Hence it was strange for our CRM user to find out that the email was invalid. Mailchimp cleans the contact on the hard or soft bounce since the email id was valid and active there was no reason for Mailchimp to clean the contact. Do you if this was indeed a bug and has been fixed with the new version.

  Also when a contact unsubscribes through the unsubscribe link, will the contact get added on to the existing list or new list if synced from SugarCRM?

  Thank you Swetha

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• Unsubscribes in Mailchimp render the emails invalid in SugarCRM

  Support December 1st, 2020 @ 2:31 am
  

  Hi Heidi,

  You mentioned that - "Unsubscribing in Mailchimp should cause the record to be marked as Invalid within Sugar". Shouldn't the record be marked as opted-out if the contact is unsubscribed from all its lists?

  We mostly unsubscribe the contacts from Mailchimp when the users request not to send them emails. The unsubscribe is done by the admin in MailChimp. Most of the times contacts want to unsubscribe from marketing emails but would still like to be contacted by the support and get product-related emails. So we definitely don't want an unsubscribe in MailChimp making the contact email invalid in Sugar. What is the ideal setting you recommend for our use-case? and When does Sugarchimp ideally make a contact email invalid in SugarCRM?

  Thanks Swetha

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• Unsubscribes in Mailchimp render the emails invalid in SugarCRM

  Support November 23rd, 2020 @ 4:15 am
  

  Here is the screenshot of the globaloptout setting - https://www.screencast.com/t/OQeFPnEtII The record was unsubscribed by the admin individually from the Audience lists in Mailchimp. This should correspond to removing the records from the Target List in sugarcrm. But why did the plug-in make the record email address invalid?

  Thanks Swetha

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• Unsubscribes in Mailchimp render the emails invalid in SugarCRM

  Support November 19th, 2020 @ 12:18 pm
  

  Hi Heidi,

  I have upgraded to the new version and sending the screenshot to mailchimp@fanaticallabs.com.

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• Unable to upload the latest sugarchimp version package

  Support August 14th, 2020 @ 4:27 am
  

  Thank you Jon . The package works now. You can close this issue.

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• Does SugarChimp also sync/archive the emails sent from Mailchimp to SugarCRM?

  Support January 2nd, 2019 @ 6:49 am
  

  Hello Heidi,

  We are looking for a plugin which integrates SugarCRM with Mailchimp. Our pain point today is that we cant send emails to large number of recipients from SugarCRM and Sugar lacks certain Email Marketing features hence we cant use Sugar as a main Email Marketing Tool. We have been using Mailchimp for email needs but we obviously need these emails in SugarCRM. I did try the free trial of SugarChimp, we would like explore more on the features. May be a demo would be a good idea to see the product and also address our queries. Do you think a demo would be possible sometime soon?

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• Does SugarChimp also sync/archive the emails sent from Mailchimp to SugarCRM?

  Support November 20th, 2018 @ 6:09 am
  

  Hi Heidi, Thanks for your response. We would want the emails to appear in the emails subpanel instead of the Dashlet. Dashlet is fine but does not serve our purpose.

  Regards Swetha

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• The Map does not Load

  Support November 19th, 2018 @ 4:41 am
  

  Hi, I have uploaded the image again. Google Maps API was also created successfully.

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