Blog

Onboard and Train Employees with Access to Helpful Videos in SugarCRM

Posted by on October 12, 2020
QuickHelp is a video tutorial add-on for SugarCRM. It enables employees to watch videos for a wide range of reasons, such as helpful tutorials, instructional videos, or new employee welcome videos to better understand the SugarCRM system by themselves.

Why Every Business Needs a Customer Portal

Posted by on October 9, 2020
The stage after customer satisfaction is customer delight which is not known to a lot of companies. They focus only on driving customers to take the action that fulfills their bottom lines and forget them after that. In today’s competitive world, working on customer satisfaction is the bare minimum. This is where a customer portal for SugarCRM comes into play.

The Value of Empathy in Customer Service

Posted by on September 16, 2020
In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.

Access Helpful SugarCRM API Methods Right from Your Browser

Posted by on September 15, 2020
With the SugarCRM API Interface, get access to helpful SugarCRM APIs and detailed documentation served right in your browser using Swagger UI. Interact, try, share, and integrate easily without having to use Postman or IDE REST clients.

3 ways to get product support for your SugarCRM add-ons

Posted by on September 3, 2020
If you are new to SugarOutfitters or just need a quick reminder, below are several ways to get product support for your SugarCRM add-ons.