by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#4442 - Version 10 Install error

Closed Installation created by bacpartners a year ago

Hi there

I just tried to install this new version. The loader gets to 80% and freezes. See below image. Can you let me know what we need to do to get around this? R&R did not work.

SChimp10.png

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. The most common reason for this issue is an Elasticsearch Index Failure. You can see steps to resolve this here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues

    If that doesn't fix things, can you send along your Sugar logs to mailchimp@fanaticallabs.com?

    Thanks, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

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