by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4316 - Target list partially syncing

Closed Bug? created by marbar Verified Purchase a year ago

Hi
i have created a list in Sugar, with around 9000 contacts and 4000 leads. Not all of them are syncing. Even if i try forcing a new Sugar to Mailchimp sync, i still have only around 10000 records in Mailchimp. Canyou help please?

thank you

  1. marcobaracco member avatar

    marbar Verified Purchase

    a year ago

    May be it has something to see with this error?
    Thu Feb 6 08:23:26 2020 [19481][1][FATAL] Slow Query (time:0.24310493469238
    TRUNCATE TABLE smartlist_queue

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Marco,

    Thanks for reaching out. Can you send along a screenshot of what appears in your Health Status page? Additionally, let's look and see what errors we might be receiving from Mailchimp when data is being sent. Can you follow the steps below and send along the errors to mailchimp@fanaticallabs.com?

    1. From within Sugar Admin, navigate to SugarChimp's Health Status page
    2. Change the /health-status portion of the URL to /adminbatches
    3. Click Show along the left hand side and see if you have any errored operations
    4. For any errors, click Download Link and send the file that downloads to mailchimp@fanaticallabs.com (if they all have errors, you can just send along a few)

    Thanks for your help in troubleshooting!

    Best,
    Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Just wanted to quickly follow up here. We discovered through email that the count was off in the lists due to duplicates and other similar issues as noted here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151512-My-CRM-and-Mailchimp-list-counts-do-not-match

    I'm going to go ahead and close out this ticket and will follow up through email on the remaining question you had.

    Best,
    Heidi

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