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• Target list partially syncing

  Support February 6th, 2020 @ 7:32 am
  

  May be it has something to see with this error?
  Thu Feb 6 08:23:26 2020 [19481][1][FATAL] Slow Query (time:0.24310493469238
  TRUNCATE TABLE smartlist_queue

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• Syncing all Leads

  Support November 14th, 2019 @ 12:28 pm
  

  Thank you, one more question
  I have some fields I don’t want to be overwritten (e.g. address fields, which have been enriched and adapted later from Sugar)
  May I disable sync for these fields before starting the job, and re-enable them after the job has been deactivated ?

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• Mapping Assigned User field

  Support June 18th, 2019 @ 8:26 pm
  

  Well i did something different, i created a dropdown of owners on the Hubspot side (different from the Hubspot users list) , where the LABEL is "Name Surname" and "INTERNAL VALUE" is the CRM user code.
  This way the Assigned User field in Sugar is populated correctly

  Thank you, the ticket can be closed

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• Mailchimp Activities not syncing

  Support May 26th, 2019 @ 12:19 pm
  

  It was an individual campaign
  No emojis in the subject line
  If a i make a change on the mailchimp side (unsubscribe a user, or modify the campaign name) the change reflects correctly on Sugar side
  Webhooks are ok

  The image shows how the activities are ok in the right panel dashlet, but are not showing under the subpanel
  

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• Automatically assign a Lead Source in Sugar

  Support May 24th, 2019 @ 11:55 am
  

  Thank you very much, the change works perfectly

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• Mailchimp Activities not syncing

  Support May 23rd, 2019 @ 1:26 pm
  

  The campaign was sent on
  Delivered: Thu, 16 May 2019 15:45

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• Mailchimp Activities not syncing

  Support May 22nd, 2019 @ 4:25 pm
  

  Thanks Heidi, adding the dashlet i realized i have all the info in Sugar
  The problem is i cannot see them under the MAILCHIMP ACTIVITY subpanels, which might be useful , can you help on this too?

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• Automatically assign a Lead Source in Sugar

  Support May 13th, 2019 @ 3:46 pm
  

  The field name, in Leads module, is lead_source
  Display label is Lead Source:
  Dropdown Options are the following, for the moment
  Cold Call
  Existing Customer
  Self generated
  Employee
  Partner
  Public Relations
  Direct Mail
  Conference
  Trade Show
  Web Site
  Word of Mouth
  Email
  Campaign
  Hubspot
  Other

  Thank you!

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• Invalid Address not syncing to Sugar

  Support February 11th, 2019 @ 2:31 pm
  

  Thank you Heidi, today they were too late for me, i've booked for tomorrow 4 PM
  br

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• Invalid Address not syncing to Sugar

  Support February 11th, 2019 @ 8:49 am
  

  Hello Heidi ,
  i'm really sorry i booked the meeting by mistake at 9:30 PM, instead of 9:30 AM.
  Can wee move it up in the next 8 hours please?

  thank you
  marco

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• Invalid Address not syncing to Sugar

  Support February 7th, 2019 @ 8:11 am
  

  I changed the contact name in Mailchimp, and the change correctly applied to Sugar contact as well, but there's still no "invalid" flag for the email.
  I have also tryied adding another wrong address to the list and sending another campaign. This address is now "cleaned" in Mailchimp but still valid in Sugar

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