by Faye

Messaging for Sugar (SMS) by Faye is a unique module for Sugar that allows users to send and receive SMS Messages directly from their CRM platform. Messaging for Sugar you can send and receive texts, voicemails, emails, images, and manage all these communications inside of Sugar.

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What is Messaging for Sugar?

We’ve enhanced SugarCRM with texting capabilities by connecting it with Ytel, Twilio and other leading platforms for SMS, Voice, Email, and Direct Mail.

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Key Benefits

  • Text “on the fly” from any record with a mobile phone number.
  • Send texts to one or more recipients using user-definable pre-built SMS Text Templates.
  • Send texts from Sugar List Views by selecting records and clicking a “Text” button.
  • Integrate texts with workflows to enable automated texting based on values in Sugar fields.
  • Send texts via Sugar Campaigns.
  • Send text reminders for upcoming meetings and appointments.
  • Send text updates when the status of a case changes.
  • Send both SMS and MMS communications.
  • All texts stored in the Messages sub-panel under contacts, leads, etc.


  • Ytel, Twilio, Infobip, Plivo, or Vonage
  • The software is currently compatible with all supported Sugar versions.

Why Faye?

At Faye, we love software. We eat it, breathe it, and build it. We make the best software in the world even better through better customization, optimization, support, and management.

Faye’s clients get 10x returns on their software because we help leverage the hidden potential of Sugar. We are a company intensely passionate about eating and optimizing your software to make it the best it can be.

At Faye, we are your software partner. We hire geeks, thinkers, experts, and technicians. We are limited only by our caffeine intake – so we buy in bulk and make sure the Arabica never runs out. All for you. That’s what we mean when we say, “We Eat Software”. We take your systems, process, and tech stack complexity and handle it for you. We take your adoption issues and solve them. We eat your software.

And here are a few of the awards we are proud of:

SugarCRM Highest New Order Revenue 2022.png SugarCRM Largest Multi-Product Platform Deal 2022.png SugarCRM Most Add-On Revenue 2022.png

You can find a complete list of awards HERE.

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