by Fanatical Labs

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#4001 - contacts listed as unsubscribed via admin action

Closed Bug? created by jrhodes Verified Purchase 2 months ago

We're having a bug where our contacts are being listed as "unsubscribed via admin action" though no admins are doing anything.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Thanks for reaching out. Can you tell me if you have multiple lists syncing from Sugar and if they all have contacts with the "unsubscribed by admin action" or just a specific one? Can you send a screenshot of your Health Status page, including the lists that are syncing towards the bottom? You can email this to support@sugarchimp.com.

    Thanks for helping to troubleshoot this issue.

    Best,
    Heidi

  2. jrhodes member avatar

    jrhodes Verified Purchase

    2 months ago

    I responded via email to support@sugarchimp and still haven't heard anything back.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Jen,

    Thanks for following up and apologies for the confusion! I sent an email on the 17th and did find a responding email from you, but the PDF attachment was blank. Can you try sending it again to mailchimp@fanaticallabs.com? Also, do you know if any Mailchimp lists were recently edited or deleted? We can definitely resolve this issue. To begin, can you download the most recent version of SugarChimp (which is version 8.2.3)? You can find instructions for doing so here:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-latest-version-of-SugarChimp

    Once you've updated, can you send a long a list of all the users who were inadvertently unsubscribed? This can be in a Word doc or a spreadsheet, either way will work.

    Thanks,
    Heidi

  4. jrhodes member avatar

    jrhodes Verified Purchase

    2 months ago

    This is Greg, the tech guy. I am having problems.

    • The version at our Outfitters orders page is not 8.2.3, it is 8.2.1
    • When I try to upload SugarChimp-8.2.1-for-Sugar8.zip I get the error message “The uploaded file is not compatible with this version of Sugar: 8.3.0”
    • Same for every other version of SugarChimp available from our Outfitters orders page

  5. jrhodes member avatar

    jrhodes Verified Purchase

    2 months ago

    Nevermind. We've already updated to 8.3a. I'm behind on this due to being sick last week.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Greg,

    I sent the updated link to Jen in another email, it sounds like it may have missed getting to you! Sorry about that. Here is the updated link:

    https://www.dropbox.com/s/pa1aoszzbnt51a8/SugarChimp-8.3.0-for-Sugar8.zip?dl=0

    Please let me know if this doesn't work.

    Best,
    Heidi

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Jen,

    Just wanted to update this ticket. It looks like the unsubscribes may be stemming from another integration making conflicting updates. Once you reach out to the other integration and get things squared away, please let us know and we can fully resubscribe these users as needed. I'll keep our email ticket open to check in with you, but will be closing this ticket on SugarOutfitters for now.

    Best,
    Heidi

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