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#3673 - Zip Error (19)

Closed Bug? created by sarahsmith Verified Purchase 11 months ago

Hi,

We got an email today saying we need to upgrade SugarChimp to be able to upgrade to SugarCRM V8. I have downloaded the Zip file (SugarChimp-7.11.3-for-Sugar8.zip) and tried to upload it using the Module Loader.

After clicking Upload I get a ZIP Error(19). The error is the same on both our live and test instances...

Live instance: ZIP Error(19): Status(0): Arhive(upload://SugarChimp-7.11.3-for-Sugar8.zip): Directory(/mnt/sugar/shadowed/lockwoodhomes.sugarondemand.com/cache/upgrades/temp/BmQQt7)

Test instance is the same: ZIP Error(19): Status(0): Arhive(upload://SugarChimp-7.11.3-for-Sugar8.zip): Directory(/mnt/sugar/shadowed/test-lockwoodhomes.sugarondemand.com/cache/upgrades/temp/d1j8hU)

Can you help?
Thanks!
Sarah

  1. fanatical_jon member avatar

    Jon S Provider

    11 months ago

    Hello Sarah,

    Sorry for any trouble here. Sometimes browsers automatically unzip the package when downloaded, and when getting zipped back up they do not compress properly. Can you try to download the updated version in a different browser to see if you get the entire .zip file in your downloads folder? Make sure you upload the .zip file exactly as it was downloaded.

    If you are still not able to get it uploaded into Sugar, can you schedule a call with us to try and get your SugarChimp updated: https://calendly.com/fanaticallabs/sugarchimp-support

    Let me know what you find.

    Thanks!
    Jon

    • sarahsmith member avatar

      sarahsmith Verified Purchase

      11 months ago

      Hi Jon,

      It worked fine using Firefox!! Thank you!

      FYI it was Chrome that didn't work the first time.

      Cheers
      Sarah

  2. fanatical_jon member avatar

    Jon S Provider

    11 months ago

    Awesome, Sarah. Glad to hear it. I'll close the case out now.

    Cheers!
    Jon

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