• MailChimp Signup Form not sending Email Address to Sugar

  Support July 18, 2018 @ 06:40 pm
  

  Hello Pedro,

  We've found a bug where if you have updated the Email Address field in MailChimp, the integration is not able to bring it across to the CRM correctly. Can you check on the MailChimp List > Settings > List Fields and Merge Tags to see if the label for 'Email Address' has been changed or translated? If so, changing the field back to 'Email Address' should fix your issue.

  If that is not the case, then there could be a bug with a SugarCRM workflow where saving the record is interrupted prior to saving the email address. Do you have any workflows active that are triggered when a new record is created/updated?

  Let me know what you find.

  Thanks, Jon

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• Pass record type to Mailchimp

  Support July 18, 2018 @ 06:18 pm
  

  Hello there,

  I'm going to go ahead and close this case out. If you are still having issues or have more questions, you can respond to this case or create a new one.

  Kind Regards, Jon

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• stopped a 80%

  Support July 18, 2018 @ 06:17 pm
  

  Hello there,

  I'm going to go ahead and close this case out as you've been able to install the integration after this meeting. Let us know if we can help with anything else.

  Kind Regards, Jon

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• Sugar CRM call reminder issue

  Support July 18, 2018 @ 06:16 pm
  

  Hello there,

  I'm going to go ahead and close this case out. If you are still having issues or have more questions, you can respond to this case or create a new one.

  Kind Regards, Jon

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• SugarChimp does not sync to MailChimp

  Support July 18, 2018 @ 06:15 pm
  

  Hello Daniel,

  I'm going to go ahead and close this case out. If you are still having issues or have more questions, you can respond to this case or create a new one.

  Kind Regards, Jon

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• STAT Sync Issue

  Support July 18, 2018 @ 06:12 pm
  

  Hello Tony and Corey,

  I'm going to close this case out on our forums, as we are continuing our conversation via email as we wait on a response from SugarCRM regarding the indexes as they currently stand.

  Thanks, Jon

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• Error when syncing target list after updating to Sugarchimp 7.11.3

  Support July 18, 2018 @ 06:10 pm
  

  Hello there,

  I'm going to go ahead and close this case out. If you are still having issues or have more questions, you can respond to this case or create a new one.

  Kind Regards, Jon

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• Installation is failed

  Support July 18, 2018 @ 06:09 pm
  

  Hello there,

  I'm going to go ahead and close this case out. Let us know if anything else comes up that we can help you with.

  Kind Regards, Jon

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• Transactional mail

  Support July 18, 2018 @ 06:08 pm
  

  Hello Eros,

  Thank you for explaining your use case, as I can definitely see how creating the custom Coupons module makes sense for you. If the syncing of child-related fields becomes available, it would definitely be a feature that we would send an email blast about, to let everyone know.

  I'll go ahead and close this case out for now. Let us know if we can help with anything else.

  Thanks! Jon

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• Formidable Forms + MailChimp SugarCRM AddOns

  Support July 18, 2018 @ 06:04 pm
  

  Hello Jessica,

  I'm going to go ahead and close this case out. Let us know if anything else comes up that we can help you with.

  Kind Regards, Jon

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• Database index for sugarchimp_mc_list table

  Support July 18, 2018 @ 06:04 pm
  

  Hello Dennis,

  We are working on the package that will resolve this issue as it's come up a couple of times now. We've got another table that needs an index added - sugarchimpactivity, which we've included in the package as well. Our current hesitation in releasing the package is that the index seems to timeout when running through the installer. The package installs correctly on smaller tables, but fails with our larger ones. Is there any fallout if we add the index to the package but it fails to install on some of our larger clients OD instances?

  Is there a way for us to be notified when one of the indexes fail so that your team can add the index directly?

  Thanks, Jon

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• Mailchimp activities not showing in Sugar

  Support July 18, 2018 @ 05:58 pm
  

  Hello Sean,

  We can definitely get on a call to figure out what's going on. Set us up a time to look at your clone instance together and we will figure out what's going on. You can schedule the call here: https://calendly.com/fanaticallabs/sugarchimp-support

  I look forward to talking to you soon.

  Thanks, Jon

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• Installation error

  Support July 18, 2018 @ 05:53 pm
  

  Hello there,

  I've got the change made on our end so that you will be billed for the yearly version of the integration. The odd amount is due to the prorated version based on the payment that we've already received. Your subscription is now valid through 7/18/19.

  Let me know if I can help with anything else!

  Thanks, Jon

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• Transfer protocols

  Support July 18, 2018 @ 05:36 pm
  

  Hello, SugarChimp does not use any file transfer mechanisms. We send outgoing http requests to SugarOutfitters' and MailChimp’s API endpoints via TLS 1.2 (They do not accept any other version). Let me know if that answers your question.

  Thanks! Jon

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• SuiteCRM MailChimp activities - cannot see icon for individual subscriber activity

  Support July 18, 2018 @ 05:10 pm
  

  Hello there,

  I'm sorry for any trouble you're having with the MailChimp Connectors. They seem to be the buggiest SugarCRM feature that we work with. Sometimes they work on the first try, other times they need to be changed a few times before they work. If you've followed that guide without success, I would try changing the Connector Mappings to be set to the 'email1' or 'email address' field, depending on which module you are working with. Whenever you save the connector, go directly back into the Mappings and save the connector again. After doing that, go and run an Admin > Repair> Quick Repair and Rebuild.

  Then go back to a record and see if the icon is showing next to the Email Address field.

  Let me know if that works! If not, lets try and get on a quick screenshare to see if we can find out what's going on. You can set that up here: Schedule Suppoort Meeting

  Thanks, Jon

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• Mailchimp activities not showing in Sugar

  Support July 05, 2018 @ 06:40 pm
  

  Hello Sean,

  Well, we might have to go the clone route. This error only happens in 1 spot in Sugar code, so I was hoping they would know how Sugar could get there. Are you still seeing that error regularly? If we can replicate the problem, then I would like to have them create a clone instance for us to look at, set the logging to info, and figure out why the error is happening.

  The clone instance would also help us to get a better view of what is happening with these activities. I'm not sure if they are completely stuck, or just very far behind. We will get to the bottom of this.

  Thanks, Jon

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• Mailchimp activities not showing in Sugar

  Support July 04, 2018 @ 04:34 am
  

  Hello Sean,

  First off, I am very sorry that you did not get a response sooner than you did. I've looked into the issue we're having and it is something within SugarCRM internally that is causing our scheduler to fail. My initial thought is that it could be that the User with id=1 is not set as active. If this is the case, then we should be getting some errors on the job_queue table that will confirm the problem. Either way, we will need to get Sugar's support involved to see if they can help us track down the solution. Can you please reach out to them with this information:

  We have a custom scheduler job, 'SugarChimp', which is failing during the cron run. The only error we get in the logs is this: 'The given security subject is not active'. There is more detailed logs for that error in the info logs. Would it be possible to turn logging to info so that we can see what is causing the error? Could you also explain what that error means in general so we have more context on what in the integration could cause the error to occur.

  Hopefully with this they can get us a solution quickly.

  Thanks, Jon

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• Mailchimp activities not showing in Sugar

  Support July 03, 2018 @ 02:33 pm
  

  Hello Sean,

  I apologize for the delayed response. I'll look into why you did not get a response on Thursday, as that is certainly not expected. I will get back to you with some answers today.

  Thanks! Jon

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• Installation error

  Support June 13, 2018 @ 07:33 pm
  

  Hello again,

  Could it be related to the owner of the files? If you do a: "ls -al" in the Sugar directory, do all of the files/directories have the same ownership? Perhaps you need to do a "chown" for all files and directories as well? This is not going to be something with the package that is wrong, but rather something server-side that is just not working correctly with Module Loader in SugarCRM.

  If ownership all looks correct, can you schedule a call with me to see if we can figure out why the package will not install: https://calendly.com/fanaticallabs/sugarchimp-support

  I look forward to talking with you soon.

  Kind Regards, Jon

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