by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#2210 - New lists in mailchimp are created but with no suscribers

Closed Bug? created by ldcinformatica 2 years ago

Hello,
We are not able to see any suscriber in the lists populated from sugarcrm across sugarchimp.
All checks seems ok.

  1. chad member avatar

    Chad Hutchins Verified Purchase

    2 years ago

    Hello, when you first install SugarChimp it will create your empty MailChimp list for you on Step 4 of the setup process. SugarChimp will connect a Sugar Target List to a MailChimp List. When you add people to the Sugar Target List, they will be added to the MailChimp List.

    Have you added anyone to your synced Sugar Target List yet?

    If so, you will need to make sure your Sugar Schedulers are running. The SugarChimp Scheduler which runs every 5 minutes is what actually sends the data over to MailChimp. Are your Sugar Schedulers running?

    • ldcinformatica member avatar

      ldcinformatica

      2 years ago

      Hello,
      I did a double check on the target lists and repopulated again.
      The schedules are running.
      There is chance to attach screen-shots ?
      Kind Regards.

  2. ldcinformatica member avatar

    ldcinformatica

    2 years ago

    Hellio again,
    but when I go to the sugarchimp configuration on sugar I get;
    SmartList Scheduler Status
    Last Ran: The SmartList scheduler job is missing.
    Interval:
    Scheduler Status: Inactive

  3. chad member avatar

    Chad Hutchins Verified Purchase

    2 years ago

    Hello, thanks for the update. Please send your screenshots to support@sugarchimp.com so we can give them a look.

    Have you tried running a repair and rebuild? The "The SmartList scheduler job is missing" sounds like either the installation didn't complete all the way or maybe you have some permission issues on your server.

    If the repair and rebuild doesn't clear it up, maybe you can try reinstalling SugarChimp?

    I'll be looking for your screenshot email. Thanks!

  4. chad member avatar

    Chad Hutchins Verified Purchase

    2 years ago

    I just received your email. I'll give that a look and respond over email. Thanks!

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    I'm going to go ahead and close this case out. Let us know if you have any more questions. Thanks!

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