What is Nicereply?
Nicereply is a customer feedback management platform that helps businesses collect and analyze customer feedback to improve customer satisfaction and loyalty. The platform provides real-time analytics and reporting, allowing businesses to track customer sentiment and identify areas for improvement. Nicereply enables businesses to proactively respond to customer feedback and enhance their overall customer experience.
It makes it easy for you and your business, to create CSAT or NPS surveys and use them in your CRM.
What does the Nicereply Integration do?
Send customer satisfaction or Net Promoter Score (NPS) surveys from a cases module directly with one click or rule-based after the case got closed by the user. Measure and analyze customer satisfaction, and the performance of your agents to improve your service with the use of surveys.
- Integrates Nicereply surveys into Sugar via E-Mail templates.
- Rule-based send-out of a survey after a case is closed.
- Makes the survey result accessible directly in the case.
- Calculates the average CSAT score results for accounts, contacts, and users.
- Dashlets with survey results.
With this package you can get our product experts to work and solve issues, eg with existing individual Sugar customizations or an On-Premises installation, to accelerate time to value. It contains access to our product development team and includes a contingent of 2 hours of work valid for 60 days after purchase.