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#4592 - Sugarchimp does not remove old contacts from Sugar when updating target list to Mailchimp.

Closed General Question created by peterschlager Verified Purchase 10 months ago

When sending out a for exemple a newsletter to contacts in CRM, old contacts removed from Sugar Target Lists still shows in Mailchimp resulting in hard bounces. Is it a configuration issue in Sugarchimp? Only updaterad contacts should show in Mailchimp? //Peter

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Happy to help. Only records on a synced Target List should be subscribed in Mailchimp. Can you tell me if these contacts in Mailchimp are receiving campaigns? Or are they just in the Audience, but cleaned? I think it would help to get a bit more information to troubleshoot why this is occurring. Can you take a screenshot of your Health Status page and send it along to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Sugar Admin page.

    Additionally, can you send a copy of your Sugar logs as well? Steps for this are below: 1. From within Sugar Admin click System Settings 2. Click View Log at the bottom of the page 3. Click All at the top of the page 4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com

    Thanks, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hi Peter,

    I just wanted to quickly follow up on this ticket. I sent a follow up email with some additional information and instructions to troubleshoot further but I haven't yet heard back from you. If you still need help, please don't hesitate to respond back to that email or reach out to us at mailchimp@fanaticallabs.com.

    Thanks! Heidi

    • peterschlager member avatar

      peterschlager Verified Purchase

      10 months ago

      Yes I'm sorry about that but we will contact you if needed regarding this matter. Rgds Peter

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