by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4592 - Sugarchimp does not remove old contacts from Sugar when updating target list to Mailchimp.

Closed General Question created by peterschlager Verified Purchase 6 months ago

When sending out a for exemple a newsletter to contacts in CRM, old contacts removed from Sugar Target Lists still shows in Mailchimp resulting in hard bounces. Is it a configuration issue in Sugarchimp? Only updaterad contacts should show in Mailchimp? //Peter

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 months ago

    Happy to help. Only records on a synced Target List should be subscribed in Mailchimp. Can you tell me if these contacts in Mailchimp are receiving campaigns? Or are they just in the Audience, but cleaned? I think it would help to get a bit more information to troubleshoot why this is occurring. Can you take a screenshot of your Health Status page and send it along to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Sugar Admin page.

    Additionally, can you send a copy of your Sugar logs as well? Steps for this are below: 1. From within Sugar Admin click System Settings 2. Click View Log at the bottom of the page 3. Click All at the top of the page 4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com

    Thanks, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 months ago

    Hi Peter,

    I just wanted to quickly follow up on this ticket. I sent a follow up email with some additional information and instructions to troubleshoot further but I haven't yet heard back from you. If you still need help, please don't hesitate to respond back to that email or reach out to us at mailchimp@fanaticallabs.com.

    Thanks! Heidi

    • peterschlager member avatar

      peterschlager Verified Purchase

      5 months ago

      Yes I'm sorry about that but we will contact you if needed regarding this matter. Rgds Peter

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