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#4486 - MailChimp Error

Closed Bug? created by maxbrowngold Verified Purchase 7 months ago

We implemented the Mail Chimp module this week and I am getting an error message when trying to merge accounts now, Error is below. I reported to Sugar but they suggested we contact you for support.

Getting an error 500 trying to merge accounts. error log says the below:

2021-02-03T13:47:40.630Z 71.224.177.110:0 PHP Warning: require(modules/Administration/license/config.php): failed to open stream: operation failed in /mnt/sugar/shadowed/tng.sugarondemand.com/modules/SugarChimp/license/OutfittersLicense.php on line 573

Thank you.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Happy to help. Can you try running a Quick Repair and Rebuild and let me know if that resolves the issue? https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/

    If that doesn't resolve things, let's put SugarChimp into debug mode and grab some logs. Steps for this are below:
    1. From within Sugar Admin, navigate to the Health Status page.
    2. Right-click anywhere on the page and select Inspect.
    3. Switch to the Console tab, and then paste:
    SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
    4. Attempt to merge Accounts (or whatever replicates the error you previously saw.)
    5. Send over the logs to mailchimp@fanaticallabs.com. You can get these by following the steps below:

    From Sugar Admin, click System Settings
    Click View Log at the bottom of the page
    Click All at the top of the page
    Copy/paste the text that appears into a .txt file to send to mailchimp@fanaticallabs.com

    1. When completed, you can return the logger level to normal by pasting the following into the Console tab:
      SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

    Please let me know if you have any trouble with this process.

    Best,
    Heidi

  2. maxbrowngold member avatar

    maxbrowngold Verified Purchase

    7 months ago

    Repair/Rebuild did not fix the issue, I've emailed the requested logs.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Thank you. I'll take a closer look and follow up again shortly.

    Best,
    Heidi

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Thanks again for your patience here. I chatted with our developer about this issue and he's working on a resolution. I'll follow up again as soon as I have more insight and a timeframe.

    Best,
    Heidi

  5. maxbrowngold member avatar

    maxbrowngold Verified Purchase

    7 months ago

    Hi Heidi, any update here, this is breaking our CRM instances in a lot of ways.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    I just wanted to check in to see if you were able to update to the latest version we sent through email yesterday.

    Let me know if that resolved the error you were finding.

    Thanks,
    Heidi

    • maxbrowngold member avatar

      maxbrowngold Verified Purchase

      7 months ago

      Everything seems to be working now, thank you!

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