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#4450 - Unable to use a combination of OR and AND in my sync filter

Closed Bug? created by corvus_janitorial_systems Verified Purchase 9 months ago

Hello,

It seems I am unable to use a combination of OR and AND in my Sync filters for Leads. When I try to change the setting, it automatically resets all options to that selection. Please see screenshot.

Thank you,

Tanja

Screen Shot 2020-11-04 at 1.04.19 PM.png

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Hi Tanja,

    Thanks for reaching out. You are correct that you aren't able to use a combination of AND/OR in these filters. This is because we aren't able to group the conditionals within these filters. If you have a more complex way to determine who should sync to Mailchimp that filters aren't able to accommodate, we recommend using the SQL query option. More information about this feature can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021364091-Custom-SQL-Guide

    Please let me know if you have any further questions.

    Best,
    Heidi

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