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#4317 - Locked synchronization for high load volume

Closed Bug? created by valentina.nizzaro a year ago

Good morning,

We have encountered a problem with contact synchronization between your Mail Chimp plugin and SugarCRM.
The volume of contacts is not handled correctly, creating problems for the whole system.
When there are more than 3000 contacts to synchronize, numerous apache calls are generated which cause an increase in system load, until the service is blocked.

Technical details of the server:
- 2 CPU
- 4 GB ram
- Ubuntu 16.04
- SugarCRM PRO 8.0.1
- the scheduler runs every 20 minutes

Thnaks
Best regards
Valentina

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Valentina,

    Thanks for reaching out. I'd like to put SugarChimp into debug mode, let the scheduler run, and grab some logs so we can see the kind of errors we're getting. Can you follow the steps below to grab this insight?

    1. Right click on your browser and select Inspect. Switch to the Console tab, and then paste:
      SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
    2. Let the scheduler run.
    3. Send over the Sugar logs. From Sugar Admin, click System Settings
    4. Click View Log at the bottom of the page
    5. Click All at the top of the page
    6. Copy/paste the text that appears into a .txt file and send to mailchimp@fanaticallabs.com
    7. When completed, you can return the logger level to normal by pasting the following into the Console tab:
      SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

    Thanks for your help in troubleshooting!

    Best,
    Heidi

    • valentina.nizzaro member avatar

      valentina.nizzaro

      a year ago

      Hi Heidi,

      in the email mailchimp@fanaticallabs.com I have sent the log file requested
      the password to access it is: GMI2020

      Best regards
      Valentina

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for sending that along. I'll take a closer look and will follow up shortly.

    Best,
    Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Valentina,

    Thanks for your patience. Can you tell me the kinds of errors you were getting when the system was overloaded? If you have a copy of the PHP and Apache logs it might be helpful for us to take a closer look. You can send that to mailchimp@fanaticallabs.com.

    Can you also tell me what the memory limit is for this server?

    Thanks,
    Heidi

  4. valentina.nizzaro member avatar

    valentina.nizzaro

    a year ago

    Hi Heidi,

    in the email mailchimp@fanaticallabs.com I have sent the log file requested
    the password to access it is: GMI2020

    Best regards
    Valentina

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for sending those along. It looks like these are access logs. Can you send along the error logs as well?

    Can you tell me if you have any other integrations connected to Mailchimp? If not, we can reduce the number of incoming requests by turning off 'via the API' for the Mailchimp list you're syncing. Here are the steps for doing that:

    1. From within your Mailchimp audience, click Settings
    2. Select Webhooks
    3. Click Edit
    4. At the bottom of the page click Edit and then click Update to save

    If that doesn't help reduce the load, it might make sense to jump on a call so you can walk through what you're seeing. You can schedule a call using this link: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Thanks for helping to troubleshoot this issue.

    Best,
    Heidi

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