SugarChimp

Hi Valentina,

Thanks for reaching out. I'd like to put SugarChimp into debug mode, let the scheduler run, and grab some logs so we can see the kind of errors we're getting. Can you follow the steps below to grab this insight?

1. Right click on your browser and select Inspect. Switch to the Console tab, and then paste: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
2. Let the scheduler run.
3. Send over the Sugar logs. From Sugar Admin, click System Settings
4. Click View Log at the bottom of the page
5. Click All at the top of the page
6. Copy/paste the text that appears into a .txt file and send to mailchimp@fanaticallabs.com
7. When completed, you can return the logger level to normal by pasting the following into the Console tab: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

Thanks for your help in troubleshooting!

Best, Heidi

Thanks for sending that along. I'll take a closer look and will follow up shortly.

Best, Heidi

Hi Valentina,

Thanks for your patience. Can you tell me the kinds of errors you were getting when the system was overloaded? If you have a copy of the PHP and Apache logs it might be helpful for us to take a closer look. You can send that to mailchimp@fanaticallabs.com.

Can you also tell me what the memory limit is for this server?

Thanks, Heidi

Hi Heidi,

in the email mailchimp@fanaticallabs.com I have sent the log file requested the password to access it is: GMI2020

Best regards Valentina

Thanks for sending those along. It looks like these are access logs. Can you send along the error logs as well?

Can you tell me if you have any other integrations connected to Mailchimp? If not, we can reduce the number of incoming requests by turning off 'via the API' for the Mailchimp list you're syncing. Here are the steps for doing that:

1. From within your Mailchimp audience, click Settings
2. Select Webhooks
3. Click Edit
4. At the bottom of the page click Edit and then click Update to save

If that doesn't help reduce the load, it might make sense to jump on a call so you can walk through what you're seeing. You can schedule a call using this link: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Thanks for helping to troubleshoot this issue.

Best, Heidi