by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#4154 - Problem for installing SugarChimp after upgrade Sugar 9

Closed Installation created by ITS4U Verified Purchase 2 years ago


After upgrading Sugar to the version 9, I can't install SugarChimp (v.9.1.1).
It stop at 80% and I have no errror in sugarcrm.log.

Can you help me ?

Thanks in advance.


  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hi Anaïs,

    Happy to help. One common installation error involves Elasticsearch indexing failure, where the installation sticks at 80%. To resolve this, you can reindex your full-text search by following the steps below:

    1. From within CRM Admin, click Search (under System heading).
    2. Click Schedule System Index.
    3. Select the option to delete the existing index and then click Index. More information on scheduling this can be found here.

    Wait 20-30 minutes to allow time for the scheduler to complete and attempt your installation again.

    Let me know if you still have any trouble!


    • ITs4U member avatar

      ITS4U Verified Purchase

      2 years ago

      Hi Heidi,

      It works !
      Thanks for your help.


  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Awesome! Let me know if you run into further trouble.


This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.