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Support August 25th, 2022 @ 8:48 am
For start, thanks for your handlings about the home button. The issue is resolved.
After many tests for the filters, when I delete the files mailchimprating.php & disable/mailchimprating.php within custom/clients/base/filters/operators, the filter displays again. I need to know if deleting this files can impact the use of your module. Can you, please, guarantee me deleting this files don't disturb the good use of your module ?
Thanks in advance for your reply. Regards.View Comment
Support January 24th, 2022 @ 8:08 am
Hello, Thanks for your great and prompt support, we were able to "unclog" our sync queue. Grear work! DamienView Comment
Support June 19th, 2019 @ 2:12 pm
It works ! Thanks for your help.
Best, AnaïsView Comment
Support May 14th, 2018 @ 7:31 am
Hello Jon, Thank you for your feedback, I will download the version for Sugar 8. Kind regards, Pierre-NicolasView Comment
Support March 20th, 2018 @ 7:47 am
Hello Ahh the famous browser cache :) Works now, thank you!View Comment
Support March 14th, 2018 @ 2:11 pm
Dear Synolia Team, I finally upgrade my SugarCRM to 7.9.3 and I tried to install again the plugin but I have an error during the installation. The installation is block at 66%. I have this error during the installation : PHP Fatal error: Call to a member function get() on boolean in /[ROOT_SUGAR]/include/MetaDataManager/MetaDataManager.php on line 2391, referer: https://[URL]/index.php?module=Administration&view=module&action=UpgradeWizard_prepare
Here the line in the file MetaDataManager.php : return $this->getCache()->get($this->getCachedMetadataHashKey($context));
Do you have an idea of the error cause ?
Support March 2nd, 2018 @ 7:16 am
Hello, Thank you for answer ! I will uninstall the plugin. I wanted to be sure that I have the latest version. Best regards, Pierre-NicolasView Comment
Support March 1st, 2018 @ 8:21 am
Hello, Thank you for your answer. I downloaded that zip file SUGAR_SYNOGENERATEDOC_7.6.0-to-7.9_20170728.zip from my purchase panel but I still have the problem. In the module loader, the version is still 20170718.
Can you give me the last number version I should have ?
Best regards, Pierre-NicolasView Comment
Support February 28th, 2018 @ 3:56 pm
Dear Synolia Team, I'm trying to migrate my Sugar 220.127.116.11 to 7.9.3 and I have the same error. Here the version of my plugin : 20170718.
Is there a way to fix it ?
Support January 23rd, 2018 @ 8:40 am
Thank you Jon, I just sent you an email.
Best regards OliviaView Comment
Support January 22nd, 2018 @ 3:43 pm
Thanks for the answer,
I just tried to edit a subscriber in Mailchimp and the list is correctly sync in sugar. I also checked the Sugarchimp's edition and we have the professional edition.
Thanks for help OliviaView Comment
Support December 8th, 2017 @ 8:17 am
Thanks for answering, just to be sure we're well understanding each other. We need a subpanel on the mobile application and also on the web platform. The sales team use their mobile and their laptop.
I'm waiting for your feedback Kind regards OliviaView Comment
Support December 6th, 2017 @ 8:55 am
Hello ! Thanks for answering
Most of them use the iphone native app, and a few users use the android native app. I would like have a quote for this functionality
Kind regardsView Comment
Support October 10th, 2017 @ 2:09 pm
Thanks for the info! The outbound requests are already allowed to *.mailchimp.com & *.sugaroutfitters.com, but we are indeed behind a proxy. I was not aware of any extra configuration for SugarChimp, I configured the proxy using SugarCRM administration->System Settings, but I'm still getting this error.
Can you describe me the special configuration that needs to be done? In the meantime I will ask the IT team to grant access to the IP you mentioned, and allow them to perform inbound requests.
Christopher & the ITs4U TeamView Comment
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