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• Issues about filter operators and navigation bar

  Support August 25th, 2022 @ 8:48 am
  

  Dear support,

  For start, thanks for your handlings about the home button. The issue is resolved.

  After many tests for the filters, when I delete the files mailchimprating.php & disable/mailchimprating.php within custom/clients/base/filters/operators, the filter displays again. I need to know if deleting this files can impact the use of your module. Can you, please, guarantee me deleting this files don't disturb the good use of your module ?

  Thanks in advance for your reply. Regards.

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• Sync apparently not working + errors in the logs

  Support January 24th, 2022 @ 8:08 am
  

  Hello, Thanks for your great and prompt support, we were able to "unclog" our sync queue. Grear work! Damien

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• Problem for installing SugarChimp after upgrade Sugar 9

  Support June 19th, 2019 @ 2:12 pm
  

  Hi Heidi,

  It works ! Thanks for your help.

  Best, Anaïs

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• Compatibility with SugarCRM 8

  Support May 14th, 2018 @ 7:31 am
  

  Hello Jon, Thank you for your feedback, I will download the version for Sugar 8. Kind regards, Pierre-Nicolas

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• Unable to access configuration page

  Support March 20th, 2018 @ 7:47 am
  

  Hello Ahh the famous browser cache :) Works now, thank you!

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• Causes health check to fail under 7.8.2.2

  Support March 14th, 2018 @ 2:11 pm
  

  Dear Synolia Team, I finally upgrade my SugarCRM to 7.9.3 and I tried to install again the plugin but I have an error during the installation. The installation is block at 66%. I have this error during the installation : PHP Fatal error: Call to a member function get() on boolean in /[ROOT_SUGAR]/include/MetaDataManager/MetaDataManager.php on line 2391, referer: https://[URL]/index.php?module=Administration&view=module&action=UpgradeWizard_prepare

  Here the line in the file MetaDataManager.php : return $this->getCache()->get($this->getCachedMetadataHashKey($context));

  Do you have an idea of the error cause ?

  Kind regards

  Pierre-Nicolas

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• Causes health check to fail under 7.8.2.2

  Support March 2nd, 2018 @ 7:16 am
  

  Hello, Thank you for answer ! I will uninstall the plugin. I wanted to be sure that I have the latest version. Best regards, Pierre-Nicolas

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• Causes health check to fail under 7.8.2.2

  Support March 1st, 2018 @ 8:21 am
  

  Hello, Thank you for your answer. I downloaded that zip file SUGAR_SYNOGENERATEDOC_7.6.0-to-7.9_20170728.zip from my purchase panel but I still have the problem. In the module loader, the version is still 20170718.

  Can you give me the last number version I should have ?

  Best regards, Pierre-Nicolas

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• Causes health check to fail under 7.8.2.2

  Support February 28th, 2018 @ 3:56 pm
  

  Dear Synolia Team, I'm trying to migrate my Sugar 7.8.2.2 to 7.9.3 and I have the same error. Here the version of my plugin : 20170718.

  Is there a way to fix it ?

  Kind regards,

  Pierre-Nicolas

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• Sync Mailchimp Activities

  Support January 23rd, 2018 @ 8:40 am
  

  Thank you Jon, I just sent you an email.

  Best regards Olivia

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• Sync Mailchimp Activities

  Support January 22nd, 2018 @ 3:43 pm
  

  Hi John,

  Thanks for the answer,

  I just tried to edit a subscriber in Mailchimp and the list is correctly sync in sugar. I also checked the Sugarchimp's edition and we have the professional edition.

  Thanks for help Olivia

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• Subpanel Mailchimp activities

  Support December 8th, 2017 @ 8:17 am
  

  Thanks for answering, just to be sure we're well understanding each other. We need a subpanel on the mobile application and also on the web platform. The sales team use their mobile and their laptop.

  I'm waiting for your feedback Kind regards Olivia

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• Subpanel Mailchimp activities

  Support December 6th, 2017 @ 8:55 am
  

  Hello ! Thanks for answering

  Most of them use the iphone native app, and a few users use the android native app. I would like have a quote for this functionality

  Kind regards

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• Network / Firewall problem in highly secured environment

  Support October 10th, 2017 @ 2:09 pm
  

  Hello Jon,

  Thanks for the info! The outbound requests are already allowed to *.mailchimp.com & *.sugaroutfitters.com, but we are indeed behind a proxy. I was not aware of any extra configuration for SugarChimp, I configured the proxy using SugarCRM administration->System Settings, but I'm still getting this error.

  Can you describe me the special configuration that needs to be done? In the meantime I will ask the IT team to grant access to the IP you mentioned, and allow them to perform inbound requests.

  Thanx again,

  Christopher & the ITs4U Team

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