by Fanatical Labs

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#4139 - Target View in Sugar

Closed Bug? created by scottlang 2 years ago

We are having an issue with our Target section and the List View messing up - Sugar is telling me that we have a really old version of SugarChimp installed.

Yet this is what we have installed
2019-06-05 07_52_11-Administration » SugarCRM - Commercial Open Source CRM.png

Why are they seeing /saying
"It looks like the cause is SugarChimp, which is an extremely old version. It's currently version: 20141224 with a build date of: 2014-12-24. "

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for reaching out. The date referenced is the first date SugarChimp was installed (the date doesn't get updated with each new version). The 9.1.1a version is our latest version and was just recently released so you are all up to date.

    We're happy to take a closer look if Sugar believes the underlying cause is caused by SugarChimp. Can you tell me more information about the issue you're encountering? Additionally, can you ask Sugar for more information about what's leading them to believe the issue is related to SugarChimp?

    Thanks!
    Heidi

  2. scottlang member avatar

    scottlang

    2 years ago

    Can you send me an offline email, so i can share more info with you?

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Absolutely. I've sent an email to the address on file.

    You can also reach out to us directly at mailchimp@fanaticallabs.com.

    Thanks!
    Heidi

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Just following up here. Through email it sounds like no further issues have been found so I'm going to go ahead and close this ticket.

    Please let me know if trouble arises!

    Best,
    Heidi

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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