by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3987 - Fields not merging correctly

Closed Bug? created by kjovicevic Verified Purchase one month ago

My merge tags aren't importing data correctly so I'm not able to segment out my email campaigns correctly. Please help.

Thanks!

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    one month ago

    Happy to help! To clarify, have your fields ever synced from Sugar to Mailchimp?

    One of the most common reasons field mapping doesn't work is that the merge field types aren't compatible or a merge field in Mailchimp is marked as required, but data isn't entered in Sugar. Can you tell me the type of fields you're attempting to sync? If needed, you can see more information on field mapping below:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360021123112-Sync-CRM-fields-to-Mailchimp

    Additionally, can you send a screenshot of what appears on your Health Status page? You can send this privately, if desired, to support@sugarchimp.com.

    Thanks for your help in troubleshooting.

    Best,
    Heidi

    • kjovicevic member avatar

      kjovicevic Verified Purchase

      one month ago

      Hi Heidi,

      Yes they have worked before but it's not working anymore. One of the fields I map is assigned user and product type. For some reason some are not syncing and are blank in those areas. I've queued up a re-sync to see if that does the trick but if not, i'm not sure what else to do.

      Thanks.

  2. kjovicevic member avatar

    kjovicevic Verified Purchase

    one month ago

    Hi Heidi,

    It looks like a re-sync was all it took. I just couldn't remember where or how to do that until you mentioned the "health status" page and I found it there so thank you for your help!

    Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    one month ago

    Awesome!

    Let us know if anything further gives you trouble.

    Best,
    Heidi

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