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#3868 - Target list in Sugar is not syncing with Mailchimp list

Closed Bug? created by ksharma Verified Purchase 7 months ago

Hi, the integration was working perfectly before but I recently had to change the Mailchimp API keys in SugarChimp configuration. After doing so, I can see the Mailchimp lists in the configurator but the lists aren't syncing. Can someone please call me to diagnose and resolve the issue? Thanks.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Hello there,

    I'm happy to help out. Can you setup a time for us to screenshare via our calendar here:

    Schedule a Meeting

    We will figure out what's going on.

    Thanks,
    Jon

    • ksharma member avatar

      ksharma Verified Purchase

      7 months ago

      Thanks for getting back, Jon. I looked at the meeting scheduler and the earliest time I could find was Wednesday. Do you not have anything today/tomorrow? The issue is somewhat urgent and I want to resolve this asap. Please let me know.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Hello Kapil,

    I've updated the calendar and opened up some time for tomorrow. Can you check again and see if that works for you?

    Thanks,
    Jon

    • ksharma member avatar

      ksharma Verified Purchase

      7 months ago

      I have already scheduled for 11pm tonight so no worries. Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 months ago

    Hello Kapil,

    Since we have been able to determine the issue through our call together, I'm going to go ahead and close this case out. If you run into the same issue or something similar, don't hesitate to reply to this case or start up a new one at any point.

    Cheers!
    Jon

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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