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#3788 - MailChimp Signup Form not sending Email Address to Sugar

Closed Bug? created by PedroMancilla 4 years ago


I created a Signup Form in MailChimp to add new subscribers to my List in MailChimp and also to be added ads new Leads in Sugar. The new subscriber is added to the MailChimp list correctly, with all the data I enter in the form. The record ir also created in Sugar as a new Lead record with all the mapped data BUT no Email address. I gave time to the scheduler to run and see if somehow MailChip would send the Email address value to Sugar and update the record when syncing, but no luck, field is still empty.

I also created a regular web-to-lead form in Sugar and created a Lead record from the form, all data was recorded except the Email address. I would like to point out that this behavior started after I installed the SugarChimp package in the environment.


  1. fanatical_jon member avatar

    Jon S Provider

    4 years ago

    Hello Pedro,

    We've found a bug where if you have updated the Email Address field in MailChimp, the integration is not able to bring it across to the CRM correctly. Can you check on the MailChimp List > Settings > List Fields and Merge Tags to see if the label for 'Email Address' has been changed or translated? If so, changing the field back to 'Email Address' should fix your issue.

    If that is not the case, then there could be a bug with a SugarCRM workflow where saving the record is interrupted prior to saving the email address. Do you have any workflows active that are triggered when a new record is created/updated?

    Let me know what you find.

    Thanks, Jon

    • PedroMancilla member avatar


      4 years ago

      Hi Jon,

      Thanks for your reply.

      I just verified both of the scenarios mentioned above and the field label is "Email Address" in MailChimp and I have no Workflows active for Leads.

      Regards, Pedro

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hello Pedro,

    There is no known issues here that could be preventing the email address from getting in to Sugar correctly. Lets hop on a call to look at the issue and see if we can figure out what is going on. You can schedule a time with me here:

    Schedule a Meeting

    I look forward to talking with you and getting this issue resolved.

    Kind Regards, Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hello Pedro,

    I noticed it has been a while since we heard from you. Is everything resolved at this time? Is there anything else I can help you with?

    Thanks, Jon

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