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#2996 - the installation was stoped in 82% completed

Closed Installation created by andresalbarracin1 a year ago

the installation was stoped in 82% completed and it damage the save function in my opportunities module

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello,

    I'm sorry for the issues. We've seen this one other time and the client was able to get it working after re-installing the plug-in. It seems that we lost connection to the database somewhere during the installation. Can you go back to Module Loader and give it another shot to see if that clears up the issue? Let me know how it goes.

    Thanks,
    Jon

  2. andresalbarracin1 member avatar

    andresalbarracin1

    a year ago

    Hello,

    a few moments ago I was trying but once more isn't possible

  3. andresalbarracin1 member avatar

    andresalbarracin1

    a year ago

    Really i need your help, please let me know what should I do?

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Can you send over your SugarCRM logs from Admin > System Settings > view log? Click 'all', and copy/paste the logs on that page into a .txt file to send over to support@sugarchimp.com. Hopefully we can catch an error in there that will point us in the right direction.

    Thanks,
    Jon

    • andresalbarracin1 member avatar

      andresalbarracin1

      a year ago

      I'm already sent to you the email with the log and some pictures about the installation.     the subject for the email was "#2996 - the installation was stoped in 82% completed"

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    I wanted to update the forum to note that we have communicated through email and are setting up a time to get on a screenshare and go over the issue together.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Alright Andres,

    I'll send you a link via email to get us connected here in a few minutes. I look forward to talking with you on the call.

    Thanks!

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    During the call the installation worked. No changes needed. We don't know why the installation was sticking previously, but we were unable to replicate. I'm going to close this case out for now. Andres, let us know if you run into any more issues!

    Thanks,
    Jon

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