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Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2353 - Sugar to Mailchimp list sync stopped working

Closed Bug? created by Highrank 7 years ago

Hi There,

After a couple of days the targetlist stopped syncing with the mailchimp list. I forced a resync (couple of times) but that didn't help. Scheduler is running fine. 240 contacts in the targetlist, 160 in the mailchimp list. Health status: https://www.evernote.com/shard/s214/sh/e8b686db-7168-4406-8eaa-930bfe7a62c4/e3363b2acab4d69dba17552e30a23180 Any ideas? Regards, Arthur

Fanatical Labs Provider Affiliate
7 years ago

Hello Arthur,

Sorry for your troubles. There are a few possibilities for why your Target List isn't getting to MailChimp. Your health status looks like it is trying to sync to MailChimp in the screenshot. Can you tell me if that 'Pending to MailChimp' number ever goes down below 240? Also, from your Health Status can you set your logging level to debug so we can get more information from your logs.

Thanks.

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- Highrank
  7 years ago
  
  Hello,
  
  Been on holidays and busy etc. Sync does not seem to work. It works for a little while, but then it stops again. Straight question: is this going to like that all the time. Looking at other support tickets syncing seems to be a common issue with this module. Also new Mailchimp leads do not sync back to sugar. Any ideas what the problem could be? Look forward to hear from you.
  
  Regards, Arthur
  
  reply
Fanatical Labs Provider Affiliate
7 years ago

Hello Arthur,

Glad to hear back from you. Syncing issues are common because it includes 90% of our functionality. There are a number of moving parts that users must setup correctly in order for the sync to be working as expected. If a system is not syncing, then there will be something going on that we can fix.

If you're available next week, I'd love to setup a time to meet and screenshare on your system. That would allow us to look at what's going on with your sync and get it fixed up. We are in the Central timezone. Are you available for a call between 9 and 4 any day next week?

Thanks, Jon

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- Highrank
  7 years ago
  
  Hello Jon,
  
  That is good new and of course I make myself available for remote support. OK, so 9AM your time is 4PM our time. My first available opportunity is wed 24/8 @ 9AM/4PM. Does that work for you?
  
  Regards, Arthur
  
  reply
Fanatical Labs Provider Affiliate
7 years ago

That is great for me. I will go ahead and setup the meeting for 9am central on 24/8. You should receive the invitation via email shortly. I look forward to talking with you more.

Thanks, Jon

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- Highrank
  7 years ago
  
  Hello Jon, Something came up and I cannot have de call today. Can we reschedule voor tomorrow same time?
  
  reply
Fanatical Labs Provider Affiliate
7 years ago

Hello Arthur,

That is just fine. I have moved the meeting to tomorrow, same time. You should receive the new invitation shortly.

Thanks!

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Fanatical Labs Provider Affiliate
7 years ago

Hello again,

We were able to find the issues with the sync on our call. Once your dropdown lists are lined up, queue that resync from Sugar to MailChimp from the bottom of your Health Status page. Let me know how that final sync goes!

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Fanatical Labs Provider Affiliate
7 years ago

Hello Arthur,

Is everything up and running as you expected, now? Is there anything else I can help with?

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Fanatical Labs Provider Affiliate
7 years ago

Hello,

I'm going to close this case out now. You can always reply here or start a new conversation if you have any more questions. Thanks!

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