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#1724 - module not installed? cannot validate ("Data not available We're sorry but the resource you asked for cannot be found.")

Closed Installation created by georgerapley 3 years ago

Hi there,

I have successfully installed the SugarChimp module into Sugar, although the validation section was not displayed automatically, I had to navigate to the SugarChimp section in admin.

When attempting to validate, I paste in the license key & successfully validate, but upon clicking "Continue", I receive:

"Data not available
We're sorry but the resource you asked for cannot be found.
Go back to previous page."

I also receive this message on attempting to go to any of the other admin sections of SugarChimp.

As per your installation guide, I have tried reinstalling because the "install" button was still available in the module loader admin.

Attempting this & repairing doesn't rectify the issue.

This is the log from attempting to install the module:
"
Installing administration extension
Installing Language Packs
Rebuilding Language...en_us
Installing layoutdefs extension
Installing scheduledefs extension
Installing vardefs extension
Rebuilding ActionViewMap...
Rebuilding ActionFileMap...
Rebuilding ActionReMap...
Rebuilding Administration...
Rebuilding Dependencies...
Rebuilding EntryPointRegistry...
Rebuilding Extensions...
Rebuilding FileAccessControlMap...
Rebuilding Layoutdefs...
Rebuilding GlobalLinks...
Rebuilding LogicHooks...
Rebuilding TinyMCE...
Rebuilding Menus...
Rebuilding Include...
Rebuilding ScheduledTasks...
Rebuilding ScheduledTasks...
Rebuilding UserPage...
Rebuilding Utils...
Rebuilding Vardefs...
Rebuilding JSGroupings...
Rebuilding WirelessModuleRegistry...
Rebuilding WirelessLayoutdefs...
Rebuilding TableDictionary...
Rebuilding metadata for clients...
Installing Images
Installing Relationships
Rebuilding Vardefs...
Rebuilding Layoutdefs...
Rebuilding TableDictionary...
Installing Bean : SugarChimp
Installing Bean : SugarChimpMC
Installing Bean : SugarChimpMCBackup
Installing Bean : SugarChimpSugarBackup
Installing Bean : SugarChimpBackupQueue
Installing Bean : SugarChimpMCPeople
Installing Bean : SugarChimpLock
Installing Bean : SugarChimpMCActivity
Installing Bean : SugarChimpActivity
"

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey George,

    Thanks for that quick information. It definitely looks like SugarChimp is getting stuck during the installation. What we need to do is check your Sugar Logs to see if there are any errors occurring on the installation. Can you go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information and allow me to search the log file.
    Then email the text file to support@sugarchimp.com and I’ll figure out what’s going on. Let me know if you have any more questions!

  2. georgerapley member avatar

    georgerapley

    3 years ago

    Hi there,

    I had a look in our sugarcrm.log file & found an issue with date.timezone not being set in the php.ini file which was being logged a lot.

    I've subsequently fixed that & it seems to have fixed the issue & I've got SugarChimp setup now

    Thanks for your help!

    George Rapley
    Data Products Manager
    minicabit

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Hi George, glad to hear you were able to get it working.

      Let us know if you have any other questions as you continue to use SugarChimp.

      Thanks!

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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