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#4592 - Sugarchimp does not remove old contacts from Sugar when updating target list to Mailchimp.
When sending out a for exemple a newsletter to contacts in CRM, old contacts removed from Sugar Target Lists still shows in Mailchimp resulting in hard bounces. Is it a configuration issue in Sugarchimp? Only updaterad contacts should show in Mailchimp? //Peter
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"We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."
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2 years ago
Happy to help. Only records on a synced Target List should be subscribed in Mailchimp. Can you tell me if these contacts in Mailchimp are receiving campaigns? Or are they just in the Audience, but cleaned? I think it would help to get a bit more information to troubleshoot why this is occurring. Can you take a screenshot of your Health Status page and send it along to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Sugar Admin page.
Additionally, can you send a copy of your Sugar logs as well? Steps for this are below: 1. From within Sugar Admin click System Settings 2. Click View Log at the bottom of the page 3. Click All at the top of the page 4. Copy/paste the text that appears into a text file and send it along to mailchimp@fanaticallabs.com
Thanks, Heidi
2 years ago
Hi Peter,
I just wanted to quickly follow up on this ticket. I sent a follow up email with some additional information and instructions to troubleshoot further but I haven't yet heard back from you. If you still need help, please don't hesitate to respond back to that email or reach out to us at mailchimp@fanaticallabs.com.
Thanks! Heidi
2 years ago
Yes I'm sorry about that but we will contact you if needed regarding this matter. Rgds Peter