#1091 - Syncing multiple target lists - Unsubscribes and Hard Bounces
I have a question about how to deal with syncing multiple target lists. We have multiple target lists in SugarCRM for different marketing and communications purposes; these target lists to a certain degree contain the same Leads and Contacts records and are updated frequently with new records.
As I understand it correctly, when there is an Unsubscribe or a Hard Bounce from a Mailchimp campaign derived from one of the synced target lists, the record in SugarCRM is removed from ALL the synced target lists and the email address record is marked opted out (in the case of an Unsubscribe) or invalid (in the case of a Hard Bounce).
We would like to not have “Global Opt Outs” enabled but rather have the ability to only remove the record from the target list that the campaign was derived from and keep the email address active for the other target lists. Could you please advise if this is feasible and provide detailed steps on how to configure this.
If you need any other detailed information, please let me know.