by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#903 - After installation views are blank

Closed Installation created by chandan Verified Purchase 4 years ago

Once we installed the module than we can't access the accounts and List Roles

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    Hello,

    Any time there is a blank view that typically means there is a file permissions issue. SugarCRM creates many files on the fly and some files may not have inherited the proper file permissions. However, just in case run Admin->Repair->Quick Repair and Rebuild and then Repair Roles to be safe.

    If that doesn't solve it then it'll be a file permissions issue. These 2 links should be helpful with fixing the current permissions and then preventing this from happening again.

    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions
    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php

    Let me know how it goes.

    -Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    Closing this out, but feel free to follow up if you have any more questions.

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