• I don’t see Security Suite Subpanel in SOME modules

  Support December 27th, 2022 @ 5:50 pm
  

  The subpanel will show/hide for a module depending on the List rights for that module.

  For custom modules, use the Hookup tool on the Admin page in the SecuritySuite section. This is the only way to create the relationship correctly so that SecuritySuite functions as it should. If a relationship was created manually or through Studio then that relationship will need to be manually removed and then recreated with the Hookup tool.

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• Unable to validate the license key

  Support July 26th, 2022 @ 2:20 pm
  

  Hello Faten,

  I see that you were able to validate the license at July 26th, 2022 @ 1:30 pm UTC. Are you back up and running? Any time you see an error like that be sure to check your network configuration so that the CRM server can connect to https://www.sugaroutfitters.com in order to validate the key. It appears as though that is now working.

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• Hide users

  Support July 6th, 2022 @ 5:41 pm
  

  Happy to hear that you are getting good value out of SecuritySuite! Yes, you can hide users by checking the Filter User List option on the SecuritySuite settings page. This will hide users not in the same security group for all non-admin users from any user selection list. It won't hide the user associated with any records though.

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• Can not assign Group

  Support March 4th, 2022 @ 10:02 pm
  

  Hello,

  SuiteCRM 7.4.3 is not supported as it is a very outdated and unsecure version. I recommend upgrading to a newer version of SuiteCRM and trying again. There also isn't a version of SecuritySuite available for 7.4.3. Installing a mismatching version is likely the cause of the error here.

  Let me know if you have any questions.

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• Updates

  Support March 4th, 2022 @ 7:02 pm
  

  7.12.5 is now available under your Purchases page: https://www.sugaroutfitters.com/orders

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• Updates

  Support March 4th, 2022 @ 2:31 am
  

  7.12.5 is just about ready. We hit one thing in testing that needs to be addressed which will push this release into tomorrow.

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• Updates

  Support March 3rd, 2022 @ 4:29 pm
  

  Typically it's 1 to 3 business days. However, there have been delays these past few months due to an unnerving list of impediments.

  That said, I am working on the security patch releases right now. These should be ready by end of day. I will follow up here when they are available.

  Thanks for reaching out! -Jason

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• Unexpected data returned from the server

  Support December 29th, 2021 @ 3:13 pm
  

  Our apologies for this interruption. The issue has been resolved. Please revalidate the license key and you will be all set.

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• Pb Licence Validation, Access Crm blocked

  Support December 29th, 2021 @ 3:12 pm
  

  Our apologies for this interruption. The issue has been resolved. Please revalidate the license key and you will be all set.

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• Support for SuiteCRM v8!

  Support December 6th, 2021 @ 4:28 pm
  

  Yes, support for SuiteCRM v8 is being worked on. We will follow up here when v8 support is released.

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• Uncaught ReferenceError: YUI is not defined

  Support June 4th, 2021 @ 5:24 pm
  

  I just emailed you an updated package for 7.11.19 along with instructions that addresses this issue.

  Thanks!

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• Uncaught ReferenceError: YUI is not defined

  Support June 1st, 2021 @ 9:27 pm
  

  This will be address this week.

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• Uncaught ReferenceError: YUI is not defined

  Support May 25th, 2021 @ 7:01 pm
  

  Thanks for reporting this. I will notify you here when a version to address this is made available to download and install.

  Cheers, -Jason

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• Inheritance from parent record not work on code

  Support May 11th, 2021 @ 7:30 pm
  

  Awesome! I'll take a look at this and add to the package if it holds up. Looks great upon initial review.

  No, it shouldn't mess anything up. Worst case is that groups get inherited when not expecting them to, but that seems like a non-issue.

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• Inheritance from parent record not work on code

  Support May 7th, 2021 @ 6:05 pm
  

  Hi Juan,

  Yes, SuiteCRM intends for it to work like that when saving outside of the typical save process to give you finer control.

  All security group inheritance logic gets triggered if doing a save() call on a bean. This eventually goes to SecurityGroup::inherit_parent(). Here, you can see what data it is expecting in order to process the inheritance logic. The function tries to pull based off of request parameters and related fields within the record being saved to get a parent_id/parent_type pair that it can then use to do the inheritance. Whatever custom logic you are using can mimic this to get the inheritance to work as you are expecting.

  Let me know if you have any questions.

  Cheers, Jason

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