• Can not assign Group

  Support March 4th, 2022 @ 10:02 pm
  

  Hello,

  SuiteCRM 7.4.3 is not supported as it is a very outdated and unsecure version. I recommend upgrading to a newer version of SuiteCRM and trying again. There also isn't a version of SecuritySuite available for 7.4.3. Installing a mismatching version is likely the cause of the error here.

  Let me know if you have any questions.

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• Updates

  Support March 4th, 2022 @ 7:02 pm
  

  7.12.5 is now available under your Purchases page: https://www.sugaroutfitters.com/orders

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• Updates

  Support March 4th, 2022 @ 2:31 am
  

  7.12.5 is just about ready. We hit one thing in testing that needs to be addressed which will push this release into tomorrow.

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• Updates

  Support March 3rd, 2022 @ 4:29 pm
  

  Typically it's 1 to 3 business days. However, there have been delays these past few months due to an unnerving list of impediments.

  That said, I am working on the security patch releases right now. These should be ready by end of day. I will follow up here when they are available.

  Thanks for reaching out! -Jason

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• Unexpected data returned from the server

  Support December 29th, 2021 @ 3:13 pm
  

  Our apologies for this interruption. The issue has been resolved. Please revalidate the license key and you will be all set.

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• Pb Licence Validation, Access Crm blocked

  Support December 29th, 2021 @ 3:12 pm
  

  Our apologies for this interruption. The issue has been resolved. Please revalidate the license key and you will be all set.

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• Support for SuiteCRM v8!

  Support December 6th, 2021 @ 4:28 pm
  

  Yes, support for SuiteCRM v8 is being worked on. We will follow up here when v8 support is released.

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• Uncaught ReferenceError: YUI is not defined

  Support June 4th, 2021 @ 5:24 pm
  

  I just emailed you an updated package for 7.11.19 along with instructions that addresses this issue.

  Thanks!

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• Uncaught ReferenceError: YUI is not defined

  Support June 1st, 2021 @ 9:27 pm
  

  This will be address this week.

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• Uncaught ReferenceError: YUI is not defined

  Support May 25th, 2021 @ 7:01 pm
  

  Thanks for reporting this. I will notify you here when a version to address this is made available to download and install.

  Cheers, -Jason

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• Inheritance from parent record not work on code

  Support May 11th, 2021 @ 7:30 pm
  

  Awesome! I'll take a look at this and add to the package if it holds up. Looks great upon initial review.

  No, it shouldn't mess anything up. Worst case is that groups get inherited when not expecting them to, but that seems like a non-issue.

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• Inheritance from parent record not work on code

  Support May 7th, 2021 @ 6:05 pm
  

  Hi Juan,

  Yes, SuiteCRM intends for it to work like that when saving outside of the typical save process to give you finer control.

  All security group inheritance logic gets triggered if doing a save() call on a bean. This eventually goes to SecurityGroup::inherit_parent(). Here, you can see what data it is expecting in order to process the inheritance logic. The function tries to pull based off of request parameters and related fields within the record being saved to get a parent_id/parent_type pair that it can then use to do the inheritance. Whatever custom logic you are using can mimic this to get the inheritance to work as you are expecting.

  Let me know if you have any questions.

  Cheers, Jason

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• SS 3.1.25 Installation on Suite 7.11.18!

  Support February 8th, 2021 @ 4:10 pm
  

  Confirmed via email that the CRM is back up and running.

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• SS 3.1.25 Installation on Suite 7.11.18!

  Support February 7th, 2021 @ 9:02 pm
  

  Hi Slaven,

  I just replied to your email, but wanted to reply here as well as it may also help someone else trying to upgrade their SuiteCRM/SecuritySuite.

  The SuiteCRM uninstaller is spotty at best as it depends on file permissions/ownership to be right on the server. Always install SecuritySuite WITHOUT uninstalling the previous SecuritySuite first.

  Here is how you can get back up and running:

  0) Backup your CRM files 1) Grab a clean zip of SuiteCRM 7.11.18 and open it 2) Copy these directories back into your CRM:

  /data /include /modules /soap /themes

  3) Log into your CRM and do a Quick Repair & Rebuild 4) Now install the latest version of SecuritySuite 5) Run these 3 steps after installing SecuritySuite:

  • Quick Repair & Rebuild (execute generated SQL)
  • Rebuild Relationships
  • Repair Roles

  You should be good at this point.

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• Additional Users and Quick Create

  Support January 7th, 2021 @ 4:56 am
  

  Additional Assigned Users is now supported in the Quick Create forms with the latest 3.1.24 release which can be downloaded from your Orders at https://www.sugaroutfitters.com/orders.

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