• Dashlet - Relationship additional assigned users - Query failed, id is ambiguous

  Support September 21st, 2020 @ 5:14 pm
  

  Thanks for giving that a shot. This query is a dynamically created statement that has a lot of variables/moving parts involved so unfortunately it isn't just a missing bit of code. For some reason SuiteCRM is having trouble creating that statement in just your instance. I will try to recreate the issue locally and find some possible reasons for this to happen. Then we will be able to provide some alternative solutions.

  Give me a couple of days to work through this one.

  Thanks!

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• Dashlet - Relationship additional assigned users - Query failed, id is ambiguous

  Support September 21st, 2020 @ 4:15 pm
  

  Usually it's a relationship that needs a little help getting squared away after install. Can you please run these 3 steps from the Admin->Repair options and see if that resolves the issue for you?

  • Quick Repair & Rebuild
  • Rebuild Relationships
  • Repair Roles

  Let me know if anything changes for you after running all 3. If not, if you could list any other add-ons you have installed and/or code-level customizations made to the Calls module that will help pinpoint how this may be happening on your instance.

  Thanks!

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• Deny precede Allow rule!

  Support September 10th, 2020 @ 3:30 pm
  

  Hi Slaven,

  What it sounds like you might need in this case is the Strict Rights option: https://www.sugaroutfitters.com/docs/securitysuite/options.

  This will mean that the roles from the group assigned to a record will take precedence. You may also want to consider turning off the Additive Rights setting if you want the most restrictive rights to take precedence, but that doesn't sound like that is wanted, in general.

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• Multi group user pop up select not displaying for custom modules

  Support July 10th, 2020 @ 7:04 pm
  

  I doubt it's a race condition. I just don't think it's getting to the AssignGroups logic hook like a normal process does. This seems very contained to your instance, relating to how things work in your heavily customized version. What I suggest is doing some dirty debugging to find why it isn't getting to the logic hook like it does normally.

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• Multi group user pop up select not displaying for custom modules

  Support July 9th, 2020 @ 4:30 pm
  

  Nicely done!

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• Multi group user pop up select not displaying for custom modules

  Support July 9th, 2020 @ 3:30 pm
  

  relate_to and relate_id are the keys.

  You'll see a section similar to below in that inherit function. Put this above the others that look like this:

              if((empty($parent_type) || empty($parent_id)) && isset($_REQUEST['relate_to']) && isset($_REQUEST['relate_id'])) {
                  $parent_type = $_REQUEST['relate_to'];
                  $parent_id = $_REQUEST['relate_id'];
              }
  

  This is not upgrade-safe so be sure to document this somewhere so that you can include it back in after updating your CRM and/or SecuritySuite.

  Best of luck!

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• Multi group user pop up select not displaying for custom modules

  Support July 9th, 2020 @ 3:07 pm
  

  The flex relate defines who the parent of the Case is?

  I don't have an exact answer, but I suggest outputting the REQUEST var in SecurityGroup.php->inherit_parent() to see what variables are set. Then alter the if statement to get into the inherit logic to support your flex relate.

  $GLOBALS['log']->fatal(print_r($_REQUEST,true));
  

  Save a new case and see what is in sugarcrm.log

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• Multi group user pop up select not displaying for custom modules

  Support July 8th, 2020 @ 5:43 pm
  

  Sounds like a tough one! I suggest working backwards within the files I mentioned earlier and debug why it isn't getting into the logic to trigger the popup. My personal favorite technique is to just add fatal() debug statements along with variable values to see why it is working in general and not for specific cases for you. My guess is that the after_save hook isn't being called due to an exit() call in some other hook.

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• Multi group user pop up select not displaying for custom modules

  Support July 8th, 2020 @ 12:39 am
  

  There is a global logic hook found at custom/modules/logic_hooks.php that calls modules/SecurityGroups/AssignGroups.php->popup_select() in an after_save hook. Somewhere along the way it's either failing to get in AssignGroups or something within that class isn't working well with your instance.

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• Multi group user pop up select not displaying for custom modules

  Support July 2nd, 2020 @ 7:46 pm
  

  Just sent it to you.

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• Multi group user pop up select not displaying for custom modules

  Support July 2nd, 2020 @ 3:14 am
  

  I'll dig up some old documentation tomorrow for manually creating the relationships correctly and send it to you via email. If you don't see anything by end of day please do let me know.

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• Multi group user pop up select not displaying for custom modules

  Support July 2nd, 2020 @ 12:39 am
  

  If you haven't already, use the Hookup Tool under the SecuritySuite section on the Admin page. Custom modules have a special way of being connected to Security Groups and this tool does it the correct way. If your custom modules aren't in the Hookup Tool module list then they may have been connected manually and incorrectly. They would need to have the manual relationship removed by hand and then they will show in the Hookup Tool. This post should help guide you on how to remove a relationship: https://www.ricardomalla.com/2014/12/04/sugarcrm-manually-remove-relationships/

  Hopefully this gets you on your way!

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• Advanced search-Assigned to field issue!

  Support June 1st, 2020 @ 10:23 pm
  

  "Without uninstalling" is what I meant. Do not uninstall the existing SecuritySuite version. Just install the new version on top of it.

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• Leads - List view filter - Assigned User - Multi Select

  Support June 1st, 2020 @ 10:23 pm
  

  "Without uninstalling" is what I meant. Do not uninstall the existing SecuritySuite version. Just install the new version on top of it.

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• Advanced search-Assigned to field issue!

  Support June 1st, 2020 @ 9:29 pm
  

  This has been fixed in the 3.1.20 release that is now available under your purchases at https://www.sugaroutfitters.com/orders.

  Install using Module Loader WITHOUT installing first. Leave the existing version. Then be sure to run the following after installation:

  • Quick Repair & Rebuild
  • Rebuild Relationships
  • Repair Roles

  Let me know if you have any questions or run into anything.

  Thanks!
  -Jason

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• Leads - List view filter - Assigned User - Multi Select

  Support June 1st, 2020 @ 9:27 pm
  

  This has been fixed in the 3.1.20 release that is now available under your purchases at https://www.sugaroutfitters.com/orders.

  Install using Module Loader WITHOUT installing first. Leave the existing version. Then be sure to run the following after installation:

  • Quick Repair & Rebuild
  • Rebuild Relationships
  • Repair Roles

  Let me know if you have any questions or run into anything.

  Thanks!
  -Jason

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• Advanced search-Assigned to field issue!

  Support May 30th, 2020 @ 3:03 pm
  

  A new package will be ready by Monday. The issue has been fixed and will go out in this next package.

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• Advanced search-Assigned to field issue!

  Support May 29th, 2020 @ 2:27 pm
  

  Hi Slaven,

  Someone else has reported this behavior recently as well. Did you also upgrade your CRM? If so, to which version? I'm looking to see if it is more related to the new CRM version so that we can handle whatever changes were made.

  Thanks!
  Jason

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• Leads - List view filter - Assigned User - Multi Select

  Support May 13th, 2020 @ 3:44 pm
  

  Thanks! This does help. I will dig into it.

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• Leads - List view filter - Assigned User - Multi Select

  Support May 13th, 2020 @ 2:34 pm
  

  Thanks for reporting this, Steve. To help narrow things down, what other add-ons are installed in Module Installer?

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