by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

Cancel at any time!
Free Trial

#3829 - Custom layout not working for specific security group

In Progress Bug? created by tuanan Verified Purchase a year ago

Our custom layout not working for specific security group
Our Suitecrm version is 7.8.8
Pls help to solve it

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    What is not working for this security group? Is this for a custom module? Is it for a specific user or all users in that security group?

    • tuanan member avatar

      tuanan Verified Purchase

      a year ago

      Ex: for account module, I create group layout for "Coupling Team" group => I test on listview from account module, I login as "Coupling Team" group's user, but the layout is still default layout.
      Untitled2.png

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Is the user a member of any other groups?

      Was the custom layout deployed and not just saved? When deployed it should go to /custom/modules/Accounts/metadata/[FOLDER WITH SECURITY GROUP ID]/listviewdefs.php.

      Many times this fails to get copied there during deploy due to file permission/ownership issues. Granting appropriate rights and then deploying should do the trick.

      Similarly, if that file is there then it may not be able to create the custom cache version in /cache/modules/Accounts/[FOLDER WITH SECURITY GROUP ID] due to lack of file permission/ownership rights.

      Hopefully this gives you a couple of things to check.

    • tuanan member avatar

      tuanan Verified Purchase

      a year ago

      Thank for your instruction
      1. /custom/modules/Accounts/metadata/[FOLDER WITH SECURITY GROUP ID]/listviewdefs.php. => this folder is avaible
      2. /cache/modules/Accounts/[FOLDER WITH SECURITY GROUP ID] => the folder are not avaible; pls guide to fix it

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      If that is the case then be sure that the file permissions/ownership are set up in a way so that SuiteCRM can create that subdirectory within /cache/modules for all modules.

    • tuanan member avatar

      tuanan Verified Purchase

      a year ago

      Our instance is installed on Window Server platform, I think it is not permissions/ownership issue, pls give us your comments

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Just ran a test with this scenario to ensure everything works as it should:

      SuiteCRM 7.8.8
      SecuritySuite 3.1.12

      • User is assigned to only the East Sales Group.
      • In Studio, went to Accounts and added a custom layout for East Sales.
      • Opened the East Sales folder and clicked on ListView
      • Added the Account Type field to the Default column (far left)
      • Save & Deploy
      • Log in as that user (if logged in already, try logging out then back in)
      • Go to Accounts and the Account Type shows in the list view

      It did work as expected. However, the cached file went to the theme directory instead:

      /cache/themes/SuiteP/modules/Accounts/2732eb5c-5138-334b-75d6-59f4987b548a

      At the very least, a SearchForm_basic.tpl should exist in that directory. It looks like the List View is not caching a file.

      Does anything in that order of events trigger something that may have been missed?

    • tuanan member avatar

      tuanan Verified Purchase

      a year ago

      It not work for us.
      We do same as your instructions
      - SearchForm_basic.tpl exists in folder: /cache/themes/Suite7/modules/Accounts/ (our theme is suite7 instead of suiteP as yours)
      - /cache/themes/Suite7/modules/Accounts/ => have no other folder (there are only three files: SearForm-basic.tpl; SearchFormFooter.tpl and SearchFormHeader.tpl

      Pls give us your comments

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Can you please list all of your modules installed under Admin->Modular Loader? I wonder if you are running into a conflict. Also try reinstalling SecuritySuite over the top of the existing install. To force that install, unzip the SecuritySuite package, edit manifest.php, change the version number to 3.1.12_1, save, rezip and install.

    • tuanan member avatar

      tuanan Verified Purchase

      a year ago

      I reinstalled it, but it is still unchanged
      Below is the list of modules![![List of modules_Page_1.jpg](https://www.sugaroutfitters.com/assets/img/support/securitysuite/5bbe24d7e340792b46fadfec0e482de3/List%20of%20modules_Page_3.jpg "List of modules_Page_3.jpg")](https://www.sugaroutfitters.com/assets/img/support/securitysuite/5bbe24d7e340792b46fadfec0e482de3/List%20of%20modules_Page_2.jpg "List of modules_Page_2.jpg")

    • tuanan member avatar

      tuanan Verified Purchase

      a year ago

      Is there any news from u, pls advise

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "I can say that it has been one of the best modules within our SugarCRM CE instance!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.