SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#921 - Installation gets stuck at 47%

Closed Installation created by yaran 9 years ago

When I try to install SugarChimp the installation gets stuck at 47%. I've uploaded the ZIP file, clicked agree terms but then can't get any further.

Please help.

Thanks Scott

Chad Hutchins Verified Purchase
9 years ago

Hi Scott, sorry for the slow response.

Any luck with getting SugarChimp installed?

What version/edition of Sugar are you using? Is it Sugar 6 or 7? Community Edition, Pro, Corporate? Do you host it yourselves or use Sugar's On-demand servers?

Usually when modules fail to install all the way it's due to file permission issues on the server. Are you sure all of the permissions setup correctly?

Here are a few links that might help:

http://support.sugarcrm.com/04_Knowledge_Base/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions/ http://support.sugarcrm.com/04_Knowledge_Base/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/

Thanks!

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yaran
9 years ago

Hi Chad

We're running version 6.5.11 but unsure of the edition. My best guess is Pro, but perhaps Corporate?

I've looked at the articles but they went over my head. Any suggestions on how best to proceed?

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- Fanatical Labs Provider Affiliate
  9 years ago
  
  Got it, thanks. I'll reach out via email for now. It may be easier. Will follow up on the case once we're able to figure it all out. Thanks!
  
  reply
- yaran
  9 years ago
  
  Thanks, I look forward to hearing from you
  
  reply
info34
9 years ago

I have this same problem. Just purchased SugarChimp and installing. We are running SugarCRM Pro Version 6.5.16 (Build 1082) - on premise - in a Linux VM

This is where it got to

47%

Display Log Installing administration extension Installing Language Packs Rebuilding Language...en_us Installing scheduledefs extension Installing utils extension Installing vardefs extension Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding Dependencies... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Rebuilding WirelessModuleRegistry... Rebuilding WirelessLayoutdefs... Installing Images

Installing Connectorsext_rest_sugarchimp

and stopped

after refreshing the page and agreeing to Re-Submit the form, the following error appeared.

No $installdefs Defined In cache/upgrades/temp/H6gn62/manifest.php

Please help ASAP.

Thx

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info34
9 years ago

scrap the note above as it did not load properly.

this is what the installer got to 47%

Display Log Installing administration extension Installing Language Packs Rebuilding Language...en_us Installing scheduledefs extension Installing utils extension Installing vardefs extension Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding Dependencies... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Rebuilding WirelessModuleRegistry... Rebuilding WirelessLayoutdefs... Installing Images Installing Connectorsext_rest_sugarchimp

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info34
9 years ago

Then we refreshed the page and re- submitted the form and got the following error;

No $installdefs Defined In cache/upgrades/temp/H6gn62/manifest.php

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info34
9 years ago

Please get back ASAP. Thanks

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- Fanatical Labs Provider Affiliate
  9 years ago
  
  Hi info3, we've tested several different things on our side and the only way this can happen is if you have file permission issues. We have pinpointed the failure point to where it is creating directories and copying files. It is failing at the point of creating the connector or adding our fields to the layout. There's really nothing we can do on the SugarChimp side until permissions are properly setup. Have you looked at these links?
  
  support.sugarcrm.com/04_Knowledge_Base/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions/ support.sugarcrm.com/04_Knowledge_Base/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/
  
  reply
yaran
9 years ago

I have spoken with CRM online. They have confirmed permissions have been set up correctly. They would like to arrange a teleconfrence with teamviewer to discuss further.

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- Fanatical Labs Provider Affiliate
  9 years ago
  
  Hi there, I received your email and will coordinate a time with you there. We'll leave this case open until we're able to resolve everything. Thanks!
  
  reply
Fanatical Labs Provider Affiliate
9 years ago

I'm going to close this case for now. There was a conflict with Inbox25 being installed that may have caused the issue. Feel free to leave a new comment if the issue pops up again. Thanks!

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info34
9 years ago

This also happens in our attempt to install. Operating System: Linux Sugar Edition: Professional PHP Version: 5.3.3 Sugar Version: 6.5.16 Database Version: MySQL 5.1 Deployment Option: On-Site Web Server: Apache 2.2.x

We get to 47% and it claps out. If we refresh we get the same as above No $installdefs Defined In cache/upgrades/temp/.../manifest.php.

It is as though it writes a DIR and then cannot open it.

All our permissions are OK.

Please fix ASAP or we will seek our money back immediately.

Regards, info34

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- yaran
  9 years ago
  
  we had inbox 25 installed on ours we uninstalled it now works, make sure you have no confliciting programs installed. if unsure install them and try again
  
  reply
- Fanatical Labs Provider Affiliate
  9 years ago
  
  Thanks for the help Yaran.
  
  @info34 The issues you are running into sound exactly like permission issues. Do you have other modules installed (such as Inbox25) that could be getting in the way? Are you seeing any errors in your sugarcrm log, the php error log or web server log? Thanks!
  
  reply