by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Cancel at any time!
Free Trial

#921 - Installation gets stuck at 47%

Closed Installation created by yaran Verified Purchase 4 years ago

Hi

When I try to install SugarChimp the installation gets stuck at 47%. I've uploaded the ZIP file, clicked agree terms but then can't get any further.

Please help.

Thanks
Scott

  1. chad member avatar

    hutchins.chad gmail.com Verified Purchase

    4 years ago

    Hi Scott, sorry for the slow response.

    Any luck with getting SugarChimp installed?

    What version/edition of Sugar are you using? Is it Sugar 6 or 7? Community Edition, Pro, Corporate? Do you host it yourselves or use Sugar's On-demand servers?

    Usually when modules fail to install all the way it's due to file permission issues on the server. Are you sure all of the permissions setup correctly?

    Here are a few links that might help:

    http://support.sugarcrm.com/04_Knowledge_Base/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions/
    http://support.sugarcrm.com/04_Knowledge_Base/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/

    Thanks!

  2. yaran member avatar

    yaran Verified Purchase

    4 years ago

    Hi Chad

    We're running version 6.5.11 but unsure of the edition. My best guess is Pro, but perhaps Corporate?

    I've looked at the articles but they went over my head. Any suggestions on how best to proceed?

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Got it, thanks. I'll reach out via email for now. It may be easier. Will follow up on the case once we're able to figure it all out. Thanks!

    • yaran member avatar

      yaran Verified Purchase

      4 years ago

      Thanks, I look forward to hearing from you

  3. info34 member avatar

    info34

    4 years ago

    I have this same problem. Just purchased SugarChimp and installing.
    We are running SugarCRM Pro Version 6.5.16 (Build 1082) - on premise - in a Linux VM

    This is where it got to

    47%

    Display Log
    Installing administration extension
    Installing Language Packs
    Rebuilding Language...en_us
    Installing scheduledefs extension
    Installing utils extension
    Installing vardefs extension
    Rebuilding ActionViewMap...
    Rebuilding ActionFileMap...
    Rebuilding ActionReMap...
    Rebuilding Administration...
    Rebuilding Dependencies...
    Rebuilding EntryPointRegistry...
    Rebuilding Extensions...
    Rebuilding FileAccessControlMap...
    Rebuilding Layoutdefs...
    Rebuilding GlobalLinks...
    Rebuilding LogicHooks...
    Rebuilding Menus...
    Rebuilding Include...
    Rebuilding ScheduledTasks...
    Rebuilding UserPage...
    Rebuilding Utils...
    Rebuilding Vardefs...
    Rebuilding JSGroupings...
    Rebuilding WirelessModuleRegistry...
    Rebuilding WirelessLayoutdefs...
    Installing Images

    Installing Connectorsext_rest_sugarchimp

    and stopped

    after refreshing the page and agreeing to Re-Submit the form, the following error appeared.

    No $installdefs Defined In cache/upgrades/temp/H6gn62/manifest.php

    Please help ASAP.

    Thx

  4. info34 member avatar

    info34

    4 years ago

    scrap the note above as it did not load properly.

    this is what the installer got to
    47%

    Display Log
    Installing administration extension
    Installing Language Packs
    Rebuilding Language...en_us
    Installing scheduledefs extension
    Installing utils extension
    Installing vardefs extension
    Rebuilding ActionViewMap...
    Rebuilding ActionFileMap...
    Rebuilding ActionReMap...
    Rebuilding Administration...
    Rebuilding Dependencies...
    Rebuilding EntryPointRegistry...
    Rebuilding Extensions...
    Rebuilding FileAccessControlMap...
    Rebuilding Layoutdefs...
    Rebuilding GlobalLinks...
    Rebuilding LogicHooks...
    Rebuilding Menus...
    Rebuilding Include...
    Rebuilding ScheduledTasks...
    Rebuilding UserPage...
    Rebuilding Utils...
    Rebuilding Vardefs...
    Rebuilding JSGroupings...
    Rebuilding WirelessModuleRegistry...
    Rebuilding WirelessLayoutdefs...
    Installing Images
    Installing Connectorsext_rest_sugarchimp

  5. info34 member avatar

    info34

    4 years ago

    Then we refreshed the page and re- submitted the form and got the following error;

    No $installdefs Defined In cache/upgrades/temp/H6gn62/manifest.php

  6. info34 member avatar

    info34

    4 years ago

    Please get back ASAP. Thanks

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Hi info3, we've tested several different things on our side and the only way this can happen is if you have file permission issues. We have pinpointed the failure point to where it is creating directories and copying files. It is failing at the point of creating the connector or adding our fields to the layout. There's really nothing we can do on the SugarChimp side until permissions are properly setup. Have you looked at these links?

      support.sugarcrm.com/04_Knowledge_Base/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions/
      support.sugarcrm.com/04_Knowledge_Base/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/

  7. yaran member avatar

    yaran Verified Purchase

    4 years ago

    I have spoken with CRM online. They have confirmed permissions have been set up correctly. They would like to arrange a teleconfrence with teamviewer to discuss further.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Hi there, I received your email and will coordinate a time with you there. We'll leave this case open until we're able to resolve everything. Thanks!

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    I'm going to close this case for now. There was a conflict with Inbox25 being installed that may have caused the issue. Feel free to leave a new comment if the issue pops up again. Thanks!

  9. info34 member avatar

    info34

    4 years ago

    This also happens in our attempt to install.
    Operating System: Linux
    Sugar Edition: Professional PHP Version: 5.3.3
    Sugar Version: 6.5.16 Database Version: MySQL 5.1
    Deployment Option: On-Site Web Server: Apache 2.2.x

    We get to 47% and it claps out. If we refresh we get the same as above
    No $installdefs Defined In cache/upgrades/temp/.../manifest.php.

    It is as though it writes a DIR and then cannot open it.

    All our permissions are OK.

    Please fix ASAP or we will seek our money back immediately.

    Regards,
    info34

    • yaran member avatar

      yaran Verified Purchase

      4 years ago

      we had inbox 25 installed on ours we uninstalled it now works, make sure you have no confliciting programs installed. if unsure install them and try again

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Thanks for the help Yaran.

      @info34 The issues you are running into sound exactly like permission issues. Do you have other modules installed (such as Inbox25) that could be getting in the way? Are you seeing any errors in your sugarcrm log, the php error log or web server log? Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Does a great job of syncing all of our registrant information. They go the extra mile with one-on-one support!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.