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#4391 - Can't retrieve MailChimp list in Sugar
Hello,
My client created some new lists in MailChimp, but these lists don't apear in Sugar when we try to link then to a Sugar Target List.
Can you please help us with that?
Sylvain
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"SugarChimp is exactly what we needed, it syncs nicely between MailChimp and Sugar. The added MailChimp dashlet is very sophisticated. Works great – thank you!"
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9 months ago
Hi Sylvain,
Thanks for reaching out. To clarify, are any lists showing in the drop-down? The drop-down should be able to search the first 100 lists. If they have more audiences than that, I recommend changing the name of the list to begin with the number 1 so that it displays higher on the list.
If no lists appear, then it's likely the integration isn't connected to Mailchimp.
Any additional insight you can provide can help us better troubleshoot this issue.
Thanks for your help in resolving this issue.
Best,
Heidi
9 months ago
Hi Heidi,
There are already 49 lists available.
My client is running SugarChimp v8.2.1a
Best,
Sylvain
9 months ago
Hi Sylvain,
Thanks for this insight. We released the ability to search lists after this version, so that may be why they're not seeing the list they're looking for. Can you update to the latest version of SugarChimp and let me know if that resolves the issue? Instructions for updating can be found here:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp
If that doesn't display the list, can you send along a screenshot of what they're seeing so I can take a closer look? That can be sent to mailchimp@fanaticallabs.com if needed.
Thanks,
Heidi
9 months ago
Hello Heidi,
After having checked with my client it was a usage problem.
Thank you for your support, you can close this case.
Sylvain