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#4391 - Can't retrieve MailChimp list in Sugar

Closed Bug? created by dotbase 9 months ago

Hello,

My client created some new lists in MailChimp, but these lists don't apear in Sugar when we try to link then to a Sugar Target List.
Can you please help us with that?

Sylvain

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Hi Sylvain,

    Thanks for reaching out. To clarify, are any lists showing in the drop-down? The drop-down should be able to search the first 100 lists. If they have more audiences than that, I recommend changing the name of the list to begin with the number 1 so that it displays higher on the list.

    If no lists appear, then it's likely the integration isn't connected to Mailchimp.

    Any additional insight you can provide can help us better troubleshoot this issue.

    Thanks for your help in resolving this issue.

    Best,
    Heidi

    • dotbase member avatar

      dotbase

      9 months ago

      Hi Heidi,

      There are already 49 lists available.
      My client is running SugarChimp v8.2.1a

      Best,
      Sylvain

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    Hi Sylvain,

    Thanks for this insight. We released the ability to search lists after this version, so that may be why they're not seeing the list they're looking for. Can you update to the latest version of SugarChimp and let me know if that resolves the issue? Instructions for updating can be found here:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp

    If that doesn't display the list, can you send along a screenshot of what they're seeing so I can take a closer look? That can be sent to mailchimp@fanaticallabs.com if needed.

    Thanks,
    Heidi

  3. dotbase member avatar

    dotbase

    9 months ago

    Hello Heidi,

    After having checked with my client it was a usage problem.
    Thank you for your support, you can close this case.

    Sylvain

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