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#4252 - Install issues

Closed Bug? created by synolia Verified Purchase a year ago


During the install phase of the latest version of the module, if the notice and/or warning php errors are displayed (as they usually are on developpement servers) the module fails to install properly. As a workaround we have disabled the display of errors to bypass the issue.

Reproduction scenario:
- install a SugarCRM 9.0.2 instance with demo data
- set the files and folders with the rights as indicated in the Sugar documentation
- ElasticSearch is set via Admin Panel "Search" for All modules with
reset of index ticked
- In Module Loader I uploaded the latest release "SugarChimp-9.2.0b-" (manifest 'published_date' => '09/13/2019', 'version'
=> '9.2.0b').

Install will show very briefly the log page, and then display the login
page with this message:
"Unable to sync with server. A request is failing that makes the
application unusable. Please contact technical support."

We are unable to get to the page to enter the APIKey.

Chrome Console log is attached, some JS script could not be executed.

Chrome Network tab shows errors for this GET request:
- request:

  • errors: see errors.html.txt (please rename the file to errors.html for a better view of the result).

errors.html.txt file link

Is it possible to remove these notices and warnings from the code via integrity checks before variable and object usage?

Kind Regards,
Vlad TANASOIU / Synolia

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Vlad,

    Thank you for reaching out with the detailed notes on the errors you are getting. The notices you are receiving are not inherent in our code, but rather created through Sugar's module installation process. It would take a significant amount of work on our end to remove the php notices, as it stems from our core submodule structure. I do not see us changing the structure at this time, but we will certainly take note of the installation issue as it is not ideal for partners and developers. I apologize for the inconvenience.

    Kind Regards,

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.


    Fanatical Labs Support

  3. synolia member avatar

    synolia Verified Purchase

    a year ago


    I understand your reply and position. You can close this ticket.

    Kind Regards,
    Vlad TANASOIU / Synolia

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