by Fanatical Labs

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#4050 - Can't sync Sugar data to MailChimp

Closed Bug? created by llucas 2 years ago

Hello,

Days ago I noticed that I can't sync data to MailChimp.

We have installed the new version of SugarChimp and the error persists.

The SugarChimp scheduler is configured to synchronize the data every 12 hours, but for some reason, it does so every 5 minutes and still doesn't send anything to MailChimp.

Is there possible to be an error in the configuration?

Help please! :(

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help! Under Pending to Mailchimp within the Health Status page, do the numbers ever go down, or are they just growing? It would be helpful if you could send along a screenshot of both your Health Status page as well as the Schedulers page to mailchimp@fanaticallabs.com.

    Additionally, we have a hidden page to show the batches we are sending to Mailchimp. To access it from the Health Status page, change the url from "/health-status" to "/adminbatches". Click through some of the recent batches to see if there are any with errors. If so, can you download them and send them along to us in the above email?

    Thanks for your help in troubleshooting.

    Best,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Just wanted to close the loop on this ticket since we communicated via email. We found an error in the logs that stated "cURL support is required, but can't be found."

    This is an issue your CRM partner should be able to resolve. Nothing else looked out of the ordinary, so once this is resolved your syncing should work, but please let us know if you do encounter further issues!

    Heidi

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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